We are currently running a system upgrade to improve your overall experience.
Trend Micro Community will be back online on Saturday, October 19.
In the meantime, you can contact Technical Support here: https://esupport.trendmicro.com/en-us/home/pages/technical-support/contact/home.aspx
See you soon!
This hotfix can only be applied to Trend Micro (Antivirus+, Internet, Maximum, Premium) Security 11. Please confirm the version Trend Micro Security installed on your machine. May I also confirm that you are experiencing the problem as described?