,error code.error#1603, 5001,0x00000000

  • 1
  • Problem
  • Updated 3 years ago
  • In Progress
I have a problem cant load ,error code.error#1603, 5001,0x00000000  can you help  running windows 7 64bit pro desktop lost trend micro tryed to reinstall this code comes up 
Photo of beeoff


  • 70 Points
  • down

Posted 3 years ago

  • 1
Photo of TM_L

TM_L, Official Rep

  • 15,780 Points 10k badge 2x thumb
Hi @beeoff, thanks for letting us know this issue. 

For your this error code issue, this can happen if there are remnants of the previously installed Trend Micro Security software. So we suggest uninstalling Trend Micro Security by the Diagnostic Toolkit:
Uninstalling Trend Micro Security and older programs using the Diagnostic Toolkit

If you have any problems by using the Diagnostic Toolkit, please refer to the above support page "Having problems removing Trend Micro?" section to remove any leftover Trend Micro files.

After trying the above steps, you can install the latest version of your Trend Micro Security:
For Premium Security/Maximum Security (Serial Numbers starting with "X")
Installing Premium Security 2017
Installing Maximum Security 2017

Please let us know if the above procedures work for you. 

Also, thank you for being a subscriber of our premium support service! Premium Service Plan gives you 24x7 priority access to a Trend Micro support specialist. For the installation issue you're having, you can optionally call the Premium Service hotline directly to speak to someone live, who is also equipped with advanced tools to quickly diagnose and resolve your issues. Please find the premium service phone number in the "Call Premium Support" section in this page
Thank you!

Trend Micro Home Users Community

This conversation is no longer open for comments or replies.