Is trend micro security a subsidiary of Digital River Ireland? I have just seen that a sum of money has been removed from my account in the name of Digital River Ireland, Sydney and a search of the web seem to suggest that this name is suspicious!!
Digital River Ireland handle payments and invoicing for many companies, including Trend.
They are what I would call "sharp" and are too eager to process payments and too slow to provide refunds.
TIPS: Always pay using a credit card then you have protection ( as the contract is with the credit company and Digital River and not you - Credit companies have the time and resources and clout to deal with refunds).
It is a shame that Trend have chosen to deal with DRI, and I have been a victim of their overpriced renewals policy but as I say, use a credit card to pay and you'll be protected.
@kuzi We checked our trouble ticket system and looks like our support engineer was able to help you on web mail usage. Please let us know if you encounter other issues or questions with Trend Micro product in the future. Thank you!