?Digital River Ireland

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  • Updated 4 months ago
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Is trend micro security a subsidiary of Digital River Ireland? I have just seen that a sum of money has been removed from my account in the name of Digital River Ireland, Sydney and a search of the web seem to suggest that this name is suspicious!!
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kuzi

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Posted 2 years ago

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Deep Insight

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Digital River Ireland handle payments and invoicing for many companies, including Trend.

They are what I would call "sharp" and are too eager to process payments and too slow to provide refunds.

TIPS:  Always pay using a credit card then you have protection ( as the contract is with the credit company and Digital River and not you - Credit companies have the time and resources and clout to deal with refunds).

It is a shame that Trend have chosen to deal with DRI, and I have been a victim of their overpriced renewals policy but as I say, use a credit card to pay and you'll be protected.
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TM_L, Official Rep

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@kuzi We’re currently checking with our internal team and will get back to you soon.

Trend Micro Home Users Community
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TM_L, Official Rep

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@kuzi We checked our trouble ticket system and looks like our support engineer was able to help you on web mail usage. Please let us know if you encounter other issues or questions with Trend Micro product in the future. Thank you!

Trend Micro Home Users Community
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rick

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unfortunately i updated my Trend via Digital River island, my credit card details were used immediately for an online shopping spree!
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TM_Bless, Employee

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Hi rick,

Sorry to hear that,  I would highly recommend that you contact Digital River to have this checked in their end.

Here are the contact details: Digital River (Australia)
Hotline: 1 300730 160
SupportHours: 24/7 

You may inform them that it happened after you updated your credit card details from them, you may also contact your card provider because they are capable of investigating this matter.

All the best,

Trend Micro Home Users Community
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bazza5113

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they renewed my subscription without asking me all i want is a refund of 99.oo 
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TM_X, Official Rep

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Hi bazza5113

Auto-renewal is prompted at time of purchase and can be turned off at any time. You may have activated auto-renewal at time of purchase. Trend Micro does not take funds out of a customer's account without their permission.

I can see that the refund you've been requested is already in process. You may contact your bank for follow up. 

^X
(Edited)

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