I just watched on a MAJOR news network a warning about the "Your computer is infected" scam which has been so common here at the TM home users community. It said that the FBI investigated about 17 MILLION of these complaints between January and September of 2017. WOW! I knew there were a lot, but not that many. Just a heads-up and confirmation of how widespread this scam really is. Stay safe with your Trend Micro security, and don't let anyone other than a trusted Trend Micro support tech, whom you call for assistance (not the other way around), ever take control of your device.