"cannot connect to internet" Problem

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  • Problem
  • Updated 2 years ago
  • Acknowledged
I have the Dell Alienware laptop on Windows 10, and I cannot upgrade my virus Database, because it says that I do not have internet connection, despite me having it perfectly fine.
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  • worried about the security

Posted 2 years ago

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Max Slo, Champion

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-I'm not a Trend Micro representative, but I like to give you some suggestion-

Connect to the internet error message

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Hello krzysiekbaker ! Welcome to the Community!

Thanks Max Slo for the input!

You may try the link that our friend has provided on this thread. It includes the possible scenario with the respective known solution included. Let us know if anything works.

I this resolves this issue.

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