[Beta] How to submit your Trend Micro Security 2020 Beta concerns in the community

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  • Updated 4 months ago

1. Under the Trend Micro Security 2020 Beta Category, click the NEW POST button.

2. Click the NEXT button. (Leave the text field blank)

3. Click the POST WITH THIS TITLE button. (Leave the text field blank.)

4. Enter [Beta] at the beginning of the sentence and enter a title.

5. Under related Categories, check Trend Micro Security 2020 Beta 

6. After filling in the required items in the form, click the POST button.

We will respond to your submissions in the Community Forum. Once we post a reply, a notification email will be sent automatically to the registered email address.

  1. Please note that it may take some time to respond to your submission depending on the severity and frequency of the issue. Rest assured that the team will reply to all bug submissions.
  2. Depending on the content you post, it may be switched to "E-mail correspondence" or "Private post".
  3. After the beta program period, all posts related to this beta program will be switched to "private posts".

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Social Customer Service Team, Official Rep

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Posted 5 months ago

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Beta Issue with Fraud Buster. Yesterday I provided information stating that Fraud Buster didn't work again. It seems that sometimes it does and sometimes it doesn't. It worked this morning. Fraud Buster is still greyed out in the chrome extension but in gmail, the fraud buster worked exactly as it should.
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TM_Dianne, Employee

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Hi Elli,

Upon checking, you have submitted this issue to us with case number: TMSEC-1419. Please refer to that case and we will assist you further. Thanks!

~Dianne from Beta Team