[Beta] How to start collecting debug logs for Beta Testing

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Learn how to start and stop generating debug logs using the Trend Micro Diagnostic Toolkit.
For instructions on how to generate the debug logs, do the following:

  1. On your keyboard, press the Windows Windows Key + R keys.
  2. Type in "supporttool", then press OK. This will open the Trend Micro Diagnostic Toolkit.
  3. Click 1. Start Collecting Data.
  4. The button will be unavailable while the toolkit is gathering data.
  5. Wait for the button to become available.
  6. Leave it open during Beta Testing.
  7. You will only click 2. Finish Collecting Data. once you are done with the Beta Test or if you encountered an issue or a problem.
  8. If you press 2. Finish Collecting Data., a progress window will appear and you would need to Uncheck "Automatically send data to Trend Micro when finished".
  9. You can now send the collected logs found at C:\Program Files\Trend Micro\Titanium\Archive.
Inquiries or concerns can also be submitted here:
https://beta.trendmicro.com/contact/form_en/
 
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Posted 4 months ago

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