"accessing latest protection" problem

  • 1
  • Problem
  • Updated 8 months ago
  • Acknowledged
Quite often, when I try to "access the latest protection" it says " You need an internet connection to check for updates"
I definately have an internet connection, so why does it say this.
I have Trend Micro Maximum Security last updated on 12/07/2017
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  • 70 Points
  • frustrated

Posted 8 months ago

  • 1
Photo of TM_JustineM

TM_JustineM, Employee

  • 3,754 Points 3k badge 2x thumb
Hello busterone and welcome to the community.

Thank you for posting here and apologies for the inconvenience you are experiencing with our program.

To resolve this particular issue that you are encountering, please click on this link for you to follow the troubleshooting steps from our support page.

Cannot download updates for Trend Micro program even when connected to the Internet

I hope this is able to help resolve your issue, please feel free to post or comment on this community.

Thank you!

Trend Micro Home Users Community