Conversations

Conversations 1 - 20 of 219
Photo of Markbuddenhagen
my scan is stuck and wont shut off, or reset or scan
my protection is not working, wont scan, stuck on scan, wont shut off wont reset, wont scan, just keeps spinning on O..we don't pay for z...
  • 1 me too
  • 2 replies
  • Problem
  • In Progress
Photo of erodgers1
I just been notified that my system been hacked. Trend don't protect me from hackers?
Been Hacked.
  • 1 me too
  • 2 replies
  • Question
  • In Progress
Photo of JONORAF
Trend has a problem and disables
Yesterday every time I logged on to my computer Trend would come up fine but 15 minutes later it would disable and tell me to restart my ...
  • 1 me too
  • 2 replies
  • Question
  • In Progress
Photo of rstomlinson
Does Trend Micro Maximum Security protect us while on the internet and while emailing?
Does Trend Micro Maximum Security protect us while on the internet and while emailing? Our Internet provider is telling us we are not pro...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of ajensen34
Ever since The Geek Squad installed Trend Micro Internet Security on my machine it's been very slow. How do I remove all of Trend Micro?
The Geek Squad installed Trend Micro Internet Security on my machine it's been very slow. How do I  remove all of Trend Micro??
  • 1 me too
  • 2 replies
  • Problem
  • In Progress
Photo of SEAMANALAN
REMOVE TREND
I also am along-time Trend user. In the decades I have used Trend, I have suffered ZERO attacks on my computer. However I used to assume ...
  • 1 me too
  • 2 replies
  • Praise
Photo of bertvdhulst
Trend Micro internet security causing problems
A few days ago my wifes laptop that had trend micro internet security installed stopped connecting to the internet ,since we could not fi...
  • 1 me too
  • 6 replies
  • Question
  • In Progress
Photo of Disie
Trend Micro Maximum Security crashing at random
Windows 10 Preinstalled. Asus F555BA. Trend Micro Maximum Security Home Version I've been using Trend for appx 8 years now and have never...
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
  • Archived
  • Merged
Photo of RGill38
I was just hit by a virus, had to have it fixed by another company, why was this not noticed by Tred Micro?
  • 1 me too
  • 2 replies
  • Question
  • In Progress
Photo of john.hrenko
security
I went on ebay and was just looking for items when my page turned from english to russian or something like that. the only way i could c...
  • 1 me too
  • 3 replies
  • Question
  • In Progress
Photo of TM_X
[Latest Update] "Restart Required" and "Connect to the Internet" message appears on your Trend Micro Security software
Update As of June 27: We've now released an automatic update that resolves the error messages encountered by some users during update....
  • 4 me toos
  • 52 replies
  • Announcement
Photo of woodartisan55
Is this a problem?
Unwanted 'protection'?  I've noticed that my computer has been slow to react in the last 24 hours. I've performed a couple of scans and H...
  • 1 me too
  • 15 replies
  • Question
  • In Progress
Photo of Charlotte Wolter
How to schedule scans
Scans happen while working. I have tried to create a schedule at 1 a.m., but it ignores me.
  • 1 me too
  • 2 replies
  • Problem
  • In Progress
Photo of cande
moatad.js issue
I am having a problem similar to another already posted issue.  It is that I get a "ribbon" at the bottom of the screen asking if I want ...
  • 1 me too
  • 4 replies
  • Problem
  • In Progress
Photo of cjones
I need Tor browser, but Trend is deleting it. How do I allow Tor browser on this computer?
Trend deletes Tor browser.  I need Tor browser for my work. What do I do to allow Tor browser on my computer--Dell Vostro 200.
  • 1 me too
  • 3 replies
  • Problem
  • In Progress
Photo of rushnot77
email malware threat
received an email on PC (Windows 10 OS; Outlook) claiming malware has locked my system.  TrendMicro security scan gives no indication of ...
  • 1 me too
  • 3 replies
  • Problem
Photo of jordanac
moatad.js
I have been getting these popups asking if I want to install moatad.js.  I know not to do that so I exit out of the popup.  These popups ...
  • 1 me too
  • 3 replies
  • Problem
  • In Progress
Photo of Barbeerian
Lately Trend Micro Max Security has been constantly requesting to be updated
Win10 build 17134. HP laptop. Trend Max Security ver 12.0.1226..... I have a 3 seat license. I have had to reload ALL of them. I was gett...
  • 1 me too
  • 1 reply
  • Problem
  • Archived
  • Merged
Photo of frankpetersen1947
scan
How can I scan my computer when I feel necessary.Thanks
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of pixability
Why does your anti-virus turn itself off?
Why does your anti-virus turn itself off? I have been a customer for many years, noticing an odd problem when starting up my desktop: Win...
  • 5 me toos
  • 8 replies
  • Problem
  • In Progress
  • Archived
  • Merged