Conversations

Conversations 1 - 20 of 204
Photo of TM_X
[Latest Update] "Restart Required" and "Connect to the Internet" message appears on your Trend Micro Security software
Update As of June 19: After the hotfix release, we will schedule another update by the end of June to permanently fix the issue of the c...
  • 2 me toos
  • 43 replies
  • Announcement
Photo of Barbeerian
Lately Trend Micro Max Security has been constantly requesting to be updated
Win10 build 17134. HP laptop. Trend Max Security ver 12.0.1226..... I have a 3 seat license. I have had to reload ALL of them. I was gett...
  • 1 me too
  • 1 reply
  • Problem
  • Archived
  • Merged
Photo of frankpetersen1947
scan
How can I scan my computer when I feel necessary.Thanks
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of pixability
Why does your anti-virus turn itself off?
Why does your anti-virus turn itself off? I have been a customer for many years, noticing an odd problem when starting up my desktop: Win...
  • 5 me toos
  • 8 replies
  • Problem
  • In Progress
  • Archived
  • Merged
Photo of jayhaygood
cscript.com wants to open my data folders fairly often. Should I unblock this command?
Trend Micro 12.0.1226 (Component versions) reports frequent attempts by cscript.com to access my data folders. Should I delete cscript. c...
  • 1 me too
  • 2 replies
  • Question
  • In Progress
Photo of lauralea27
Problem with FireFox "hotkeys".
Any Anti-Virus should be able to run in Safe-Mode.  I just had a problem with FireFox.  It offered something about "hotkeys"; I declin...
  • 1 me too
  • 2 replies
  • Problem
  • In Progress
Photo of Marg
Random scan starts when there is no scan scheduled
I have trendmicro max security current version 12.0.1226 with latest updates. I do not have any scheduled scans (smart or specific) yet t...
  • 1 me too
  • 11 replies
  • Question
  • In Progress
Photo of gwtulley
Malwarebytes Compatibility?
Is Trend Micro compatible with Malwarebytes? Can i run both programs on my computer? if not, does Trend Micro provide all of the protec...
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of dwo77830
Not Deleting cookies after Weekly PC check up.
Since recent update of windows 10 Trend Micro does not appear to find any threats or Cookies on the weekly check up.  Used to find some e...
  • 1 me too
  • 2 replies
  • Question
  • In Progress
Photo of mparkingson540
Unauthorized Changes
I had my mother purchase Trend Micro AntiVirus + to protect her computer. I loaded and set it up. The problem that keeps arising,  she do...
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of ST193
I like Trend Micro...excellent protection. There should be a way to check how many files were scanned. Good work
Log files?
  • 1 me too
  • 2 replies
  • Idea
  • Not Planned
Photo of woodartisan55
VPNs
Hi all, I've been hearing a lot about VPNs and am wondering if I should use one, which one or choices of such that would be, and are they...
  • 1 me too
  • 6 replies
  • Question
  • Answered
Photo of douglent
problem
freezes at 11% during full scan
  • 1 me too
  • 2 replies
  • Problem
  • In Progress
Photo of heinz_e
If I have maximum Security, Do I need Internet Security ?
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of Charles Mathews
Subscriber but not used yet - How to start
I am a paid up Password manager subscriber but have not used it. I want to start could you send me some instructions?
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of macmel49
Ransomware?
I received this email today. What should I do? =================================== Hello there . Have you ever heard anything at al...
  • 1 me too
  • 9 replies
  • Question
  • Answered
Photo of walkinlovem2237
Security Alert Windows
Hi I am getting a security alert from what appears to be Microsoft Windows about a virus on my computer....It tells me to call a support ...
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of Michael Vachon
Question on Internet Security Alert I'm seeing when I open my browser sometimes
I'm seeing this alert (which I believe is fake) popping up in my Firefox browser on occasion. Is this malicious? Is there some way to bl...
  • 1 me too
  • 4 replies
  • Problem
Photo of mgrech26
I would like to praise a job well done by Mark via remote control
Mark to remote technician did a great job installing and correcting things for me today
  • 1 me too
  • 3 replies
  • Praise
Photo of inuzusan
stop auto renewal
I bought a new cellphone. Then I am not using your product, so I want to cancel auto renuwal. What shall I do now? could you let me know...
  • 2 me toos
  • 2 replies
  • Question
  • Answered