Conversations

Conversations 1 - 20 of 162
Photo of ircil56
Trend Dies During Scan
Trend Micro Antivirus+ intermittently seems to die during manual full scan and not provide any results (e.g. no pop-up with a green check...
  • 1 me too
  • 3 replies
  • Problem
  • In Progress
Photo of jeremy
Exception list for Real time scanning does not seem to work
The Exception List within the Real-time scanning feature does not seem to work.  Whenever my online backup service is performing a backup...
  • 1 me too
  • 7 replies
  • Problem
  • Acknowledged
Photo of rossflynn56
High CPU usage with the anti-malware solution platform
I have started getting the high CPU usage for a few weeks now, with the anti-malware solution platform jumping between 3% up to 70% regul...
  • 3 me toos
  • 3 replies
  • Problem
  • In Progress
  • Archived
  • Merged
Photo of ploonen
High CPU and Disk activity by Trend Micro Anti-Malware Solution Platform
Hi, Well, the title describes my problem: High CPU and Disk activity by Trend Micro Anti-Malware Solution Platform Half the world has thi...
  • 17 me toos
  • 42 replies
  • Problem
  • Acknowledged
Photo of andersri
Allow usage access
I have the trend micro on my samsung galaxy G4 not able to stop some scam programs. Cannot allow for data usage access? perhaps someth...
  • 1 me too
  • 2 replies
  • Question
  • Acknowledged
Photo of ash.adventure442
how do I get rid of Chrome.exe virus, my maximum blocks it but does not come up when a full scan is carried out.
I have windows 10 on my Samsung laptop, Trend updated itself last week and since then it picks up Chrome.exe trying to access private dat...
  • 2 me toos
  • 5 replies
  • Problem
  • Acknowledged
Photo of Jacquelyn Jones
Microsoft
I was contacted by Microsoft after they locked my computer down and they told me your antivirus program that I have does NOT protect win...
  • 1 me too
  • 3 replies
  • Question
  • Acknowledged
Photo of Dr Tan
Unable to access external drive
I have the same problem...am unable to sign into my iomega eGo external drive as the it does not allow me to signin with password and the...
  • 1 me too
  • 3 replies
  • Question
  • Acknowledged
Photo of bernard.johnston
Trend hang up
Have just installed Trend update. Now I can't run U-Tube videos. There seems to be a delay on everything. Keeps asking to recover web pag...
  • 1 me too
  • 7 replies
  • Problem
  • Acknowledged
Photo of fnkbnr
cant add software to list of trusted software. Or this exception is ignored
i just installed a new version of my 3d software and 3d renderer. When adding the .exe to the exception list it gets listed. But still...
  • 1 me too
  • 3 replies
  • Question
  • Acknowledged
Photo of ksm1
Your latest update 4/11/17 seems to have stopped internet explorer from loading.
Since the latest update on 4/11/17 I can no longer get access to explorer. It starts to load and then request recovery of page. Any site ...
  • 1 me too
  • 6 replies
  • Problem
  • Acknowledged
Photo of shohei.nishino
"Incompatible software found Forticlient"
I have a message of "Incompatible software found Forticlient" . Your instruction says I need to remove the Forticlient program, but I a...
  • 2 me toos
  • 3 replies
  • Question
  • Answered
Photo of juersi
can't save files
After I upgraded to Windows 10 I can't save files any more in any program (word, Excel, corel draw...) Everytime I try the Programm stops...
  • 1 me too
  • 2 replies
  • Problem
  • Acknowledged
Photo of aprado061
Password Manager Issue
I foIlow the instructions that you mention for add banking site with P.M.. But in the spanish version for the P.M., I cannot find the sec...
  • 1 me too
  • 2 replies
  • Question
  • Acknowledged
Photo of nzonde
My trend micro isn't showing up in my tools bar
My Trend Micro security usually runs every time I turn on my computer. This time it didn't run and I don't see the icon anywhere
  • 1 me too
  • 3 replies
  • Question
  • Acknowledged
Photo of sharonksl
Trend Micro subscription
How do I transfer my Trend Micro internet security from an old computer to my new computer?
  • 1 me too
  • 4 replies
  • Question
  • Acknowledged
Photo of David Gasner
Ransomware false positives
Anyone else seeing VcXsrv getting false-flagged as ransomware?  vcxsrv-64.1.19.5.1-installer.exe
  • 1 me too
  • 2 replies
  • Question
  • Acknowledged
Photo of wez.debono
Mobile security is running in the background
I've recently had an update with the Mobile Security app on my Android phone and it always shows me this notification that says "Mobile S...
  • 1 me too
  • 5 replies
  • Question
  • Answered
Photo of sherriffda
i have already done these steps. can I just chat to Mark Lester Garcia or some one please
I need help to acivate my trendmicro and set a new serial number please
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of Karaka29211
Unable to receive AV updates since Win10 update
Since a recent upgrade on Win10 I have been unable to receive updates to my Trend Micro database, what is the problem?
  • 1 me too
  • 4 replies
  • Question
  • Acknowledged