Conversations

Conversations 1 - 20 of 565
Photo of jeff.signor
ALL email is being returned as undeliverbale w/ the following error: [0x80004005-0x00000b22-0x00000501] Can anyone help?
Is "script blocking" the cause of the email error I am receiving when trying to send? ALL email is being returned as undeliverbale w/ the...
  • 1 me too
  • 1 reply
  • Question
Photo of dmbleess
How do I restore vault data after an upgrade installation? I found the location of the encrypted files. They were not migrated.
There used to be a way to recover files back into vault. They were backed up at the new install but they were not imported. The new vau...
  • 1 me too
  • 7 replies
  • Question
  • Answered
Photo of a.bellaire
error 1603 3002 0xe01a000f installation
i have tried to install tm maximum security several times today. i have got all the times the 'error 1603  3002 0xe01a000f'. i have check...
  • 1 me too
  • 25 replies
  • Problem
  • Acknowledged
Photo of charleslehman01
Windows 10 cannot determine status if Trend Micro is running.
Windows 10 Home (64 bit) on Dell Desktop (I5 Processor with 16GB RAM)Trend Micro Maximum Security (Version 12.0.1226)Windows Defender Sec...
  • 2 me toos
  • 20 replies
  • Problem
  • In Progress
Photo of mickey limon
Updates on some issues with Scanning and Trend Micro program turning off
Hello Everyone, Here is the updated solution as of 8:00 PM PST for the issue with Trend Micro Security automatically turns on/off duri...
  • 4 me toos
  • 31 replies
  • Article
Photo of oboyle
Google Chrome is running extremely slow because of Trend Micro...
This is not the first time this issue has happened over the many years of my using Trend Micro as my internet security software. Once a...
  • 2 me toos
  • 9 replies
  • Question
  • Answered
Photo of j_e_barker3000
Unable to locate/lock with Lost Device Protection
I have lost an Android mobile phone whilst on holiday. Possibly it has been stolen. I have tried to use the Lost Device Protection to loc...
  • 1 me too
  • 5 replies
  • Question
  • Answered
Photo of merleeberline
how to tell what the software is doing now?
Trend Micro is at about 35% CPU utilization.  In the operator interface, I don't see any way to see what it is doing now.  Is a scan runn...
  • 1 me too
  • 16 replies
  • Question
  • In Progress
Photo of charleslehman01
Nearly Constant 100% Disk Usage For Several Days then failure (Trend File MBG.db)
Dell computer (I5 processor with 16GB) Windows 10 Home (64 bit) Trend Micro Maximum SecurityTrend Micro fails with no screen error. Logo ...
  • 2 me toos
  • 12 replies
  • Problem
  • In Progress
Photo of ethanroe
I had a "Device control violation".
I plugged in my external harddrive and I noticed my laptop blanked for a second meaning my desktop icons disappeared and I saw a blank DO...
  • 1 me too
  • 2 replies
  • Problem
  • In Progress
Photo of Rene'
Manual update
Person said that they needed access to walk me through a manual update for Trend Micro
  • 1 me too
  • 2 replies
  • Problem
  • Acknowledged
Photo of ptownley
Protection Disabled Message
When using the computer I get a notification that says Protection Disabled please restart. we have done this several times and are still...
  • 1 me too
  • 2 replies
  • Question
  • In Progress
Photo of lrod2444
How do i talk to agent
Computer slow, no access to mail
  • 1 me too
  • 2 replies
  • Problem
  • In Progress
Photo of Torey M
Trend Micro blocks my credit card information when paying bills, purchacing online and address changes
I have been a Trend Micro customer for many years. My present subscription is not the same as previous subscriptions. Every time I try ...
  • 1 me too
  • 2 replies
  • Problem
  • In Progress
Photo of Barry McGhan
Trend blocks my registry cleaner Registry First Aid. Please check with appesteem.com to see if they have changed their status for RFA.
blocking new RFA update
  • 1 me too
  • 3 replies
  • Problem
  • In Progress
Photo of ircil56
Nearly Constant 100% Disk Usage For Several Days on PC (Trend File MBG.db)
* Nearly constant 100% disk usage for several days. * Reboots don't help. * Top file being written as per Resource Monitor under System...
  • 2 me toos
  • 5 replies
  • Problem
  • In Progress
Photo of beacham4
How do I delete Astromenda Search? Why doesn't your program remove this?
How do I delete Astromenda Search? It is malware that your program does not delete for some reason.
  • 1 me too
  • 1 reply
  • Question
  • In Progress
Photo of uniquemaw
unable to log on to my password manager
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of ajensen34
Ever since The Geek Squad installed Trend Micro Internet Security on my machine it's been very slow. How do I remove all of Trend Micro?
The Geek Squad installed Trend Micro Internet Security on my machine it's been very slow. How do I  remove all of Trend Micro??
  • 1 me too
  • 2 replies
  • Problem
  • In Progress
Photo of allysya070595
Do I still need the usb security protection even though I already have the internet security protection
The internet security protection have the option to scan external drives do I still need the usb security as well?
  • 1 me too
  • 2 replies
  • Question
  • Answered