Conversations

Conversations 1 - 20 of 504
Photo of TM_X
[Latest Update] "Restart Required" and "Connect to the Internet" message appears on your Trend Micro Security software
Update As of June 19: After the hotfix release, we will schedule another update by the end of June to permanently fix the issue of the c...
  • 2 me toos
  • 44 replies
  • Announcement
Photo of d.kuemerle
Constant restart message for EVERY update!
As of 2 weeks ago, I now get a message to restart my computer EVERY time I receive an update. I am running Windows 10, 64 Bit on two diff...
  • 1 me too
  • 1 reply
  • Question
  • Archived
  • Merged
Photo of serpi_co1
using 32 bit wi 7 ---which trend 2018 file do i install
?
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of airforce26yrs
Why does my trand Micro icon on my task bar always show "installing an update"?
Why does my Trend Micro icon on my task bar always show "installing an update"? I have tried several things to get to stop showing this b...
  • 1 me too
  • 1 reply
  • Question
  • Archived
  • Merged
Photo of igor.ivonin
TrendMicro's CoreServiceShell.exe takes permanently 50% of processor while starting internet browser.
TrendMicro's CoreServiceShell.exe takes permanently 50% of processor while starting internet browser. It makes problems while surfing in ...
  • 1 me too
  • 2 replies
  • Problem
  • Acknowledged
Photo of btodd3
backing up passwords
My laptop is going in for repair. Can I backup my password file to a PDF or other format for reference?
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of pianoman1016
i seem to have an adware malware on my computer , ads by testpid
i seem to have an adware malware on my computer. need assistance in removal, cant see where to scan for this. all scans say im healthy bu...
  • 1 me too
  • 2 replies
  • Problem
  • In Progress
Photo of dmbleess
How do I restore vault data after an upgrade installation? I found the location of the encrypted files. They were not migrated.
There used to be a way to recover files back into vault. They were backed up at the new install but they were not imported. The new vau...
  • 1 me too
  • 6 replies
  • Question
  • Answered
Photo of manortravelaz
No update since May 29th keeps telling me to connect to internet and it already is connected
  • 1 me too
  • 1 reply
  • Problem
  • Archived
  • Merged
Photo of a.bellaire
error 1603 3002 0xe01a000f installation
i have tried to install tm maximum security several times today. i have got all the times the 'error 1603  3002 0xe01a000f'. i have check...
  • 1 me too
  • 24 replies
  • Problem
  • Acknowledged
Photo of Donna Young
What is ByteFence? And is it needed?
I have a new computer and have trend micro protecting it - It came with a free 1 year subscription to bytefence - is this something I nee...
  • 1 me too
  • 4 replies
  • Question
  • Answered
Photo of hannasautorepair
it keeps saying to connect to internet but i am says to update but wont my internet works on eveything else
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
  • Archived
  • Merged
Photo of debylan2010
Problems with all 3 issues. *Auto Update, *Trend Turned Off, *Searching for Internet Connection
Problems with all 3 issues. Just spent the last 2 1/2 hrs., trying to figure out what's going on here? I thought these issues were automa...
  • 1 me too
  • 2 replies
  • Problem
  • Acknowledged
  • Archived
  • Merged
Photo of MDDIETER3
Idle Buddy "Work Group Inc"
I have a malware called "idle buddy" & lt won't uninstall using idle buddy uninstall tab or win10 program uninstall. I ran a complete sc...
  • 1 me too
  • 3 replies
  • Question
  • In Progress
Photo of xmach1
I cannot get MicroTrend to update. It keeps saying I am not connected to the internet, which obviously, I am.
Toshiba Satellite P875-S7310 Trend Micro version 12.0
  • 2 me toos
  • 2 replies
  • Problem
  • Acknowledged
  • Archived
  • Merged
Photo of sumitahodgson
TrendMicro keeps unchecking 'remember my password' on Firefox - why?
On firefox, I keep the 'remember password' checked; now everytime I go into the browser, it's unchecked and this has only happened since ...
  • 1 me too
  • 6 replies
  • Problem
  • In Progress
Photo of Rcantrell1927
why am I repeatly getting a request that a restart is required.
repeated requests that a restart is required to finish installing the latest program update 
  • 2 me toos
  • 6 replies
  • Problem
  • In Progress
  • Archived
  • Merged
Photo of mtat1825
Why does my Trend Micro always shut off and need to restart my computer?
  • 1 me too
  • 4 replies
  • Problem
  • In Progress
Photo of ploonen
High CPU and Disk activity by Trend Micro Anti-Malware Solution Platform
Hi, Well, the title describes my problem: High CPU and Disk activity by Trend Micro Anti-Malware Solution Platform Half the world has thi...
  • 8 me toos
  • 31 replies
  • Problem
  • Acknowledged
Photo of WilliamJE
Unhappy with Trend Micro
After buying a PC in 2014 at Best Buy, I had Kaspersky Internet Security on all my PCs. My renewal date is May 26 every year. Best Buy d...
  • 1 me too
  • 3 replies
  • Problem
  • Acknowledged