Conversations

Conversations 1 - 20 of 865
Photo of dmbleess
How do I restore vault data after an upgrade installation? I found the location of the encrypted files. They were not migrated.
There used to be a way to recover files back into vault. They were backed up at the new install but they were not imported. The new vau...
  • 1 me too
  • 7 replies
  • Question
  • Answered
Photo of j_e_barker3000
Unable to locate/lock with Lost Device Protection
I have lost an Android mobile phone whilst on holiday. Possibly it has been stolen. I have tried to use the Lost Device Protection to loc...
  • 1 me too
  • 5 replies
  • Question
  • Answered
Photo of jdharry
Scheduled Scan is NOT working
It appears as if the Scheduled Scan is NOT working. I've looked for info on the site, bu they just keep pointing to screen savers and hi...
  • 2 me toos
  • 6 replies
  • Question
  • Answered
Photo of kuzi
?Digital River Ireland
Is trend micro security a subsidiary of Digital River Ireland? I have just seen that a sum of money has been removed from my account in ...
  • 2 me toos
  • 6 replies
  • Question
  • Doesn't Need an Answer
Photo of bevsbrown
Trouble updating Trend Micro Internet Security
My computer is connected to the Internet; however, the Trend Micro Internet Security keeps giving me a message saying I must connect to t...
  • 3 me toos
  • 16 replies
  • Question
  • Answered
Photo of Donna Young
What is ByteFence? And is it needed?
I have a new computer and have trend micro protecting it - It came with a free 1 year subscription to bytefence - is this something I nee...
  • 1 me too
  • 4 replies
  • Question
  • Answered
Photo of granddaddy1us
Renewal
how can I renew without clicking "I Agree-Continue" which is for auto-renewal forever and ever. I want to do just one year, now. I don'...
  • 3 me toos
  • 13 replies
  • Question
  • Answered
Photo of jrhtpa
I cannot open my Trend Micro Maximum Security. Please help.
I cannot open Trend Micro on my front page.
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of maroundtree
Constant Notification of Blocked Site
I am constantly receiving notification of a blocked website on my mac. It is annoying. http://sp-alive-msg.databssint.com/ Two radio bu...
  • 2 me toos
  • 3 replies
  • Question
  • Answered
Photo of mtnvue10
I wish to install Trend Internet Security on this laptop using the subscription I already have on another pc. How do I do that?
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of dmcaquilina
Compatibility with iOS
When I try to download the Trend Micro Mobile Security App onto my Apple Tablet, it says the app is incompatible with my device. How is ...
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of explorertom1954
What is the message "UIMgmt wants to make a change"
Every once in a while I get a window with a Trend logo in the upper left corner that says "UImgmt wants to make a change, enter your pass...
  • 2 me toos
  • 11 replies
  • Question
  • Answered
Photo of judroberts
Is mshta.exe a dangerous file?
I keep getting a message that mshta.exe is dangerous and has been blocked, but a Google search says it is a legitimate file, part of Inte...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of roy.hintsa
How do I turn off Trend Micro temporarily so I can uninstall another product
I need to uninstall Corel Draw and am required to turn off Trend Micro to do so.
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of BillH
Can Windows Defender and Trend Micro Maximum Security both be active on a Windows 10 PC?
Windows Defender is turned off on my PC. I didn't take this action and wonder whether Trend Micro turns it off because of possible clashes.
  • 2 me toos
  • 7 replies
  • Question
  • Answered
Photo of drpetrak
How can I prevent getting pop ups?
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of sj_morgan
Outlook 2016 not opening
Hi There, I am running windows 10, Office 2016 and Maximum security 2017. All of a sudden my Outlook 2016 was not opening, however when I...
  • 1 me too
  • 16 replies
  • Problem
  • In Progress
Photo of k.f.oliveri
threats found how do I remove them?
A full scan has been done and a number of threats have been found.  On the log it simply says action "ignored".  How do I clean them off ...
  • 2 me toos
  • 3 replies
  • Question
  • Answered
Photo of mcss9955
serial number invalid
Just purchased a renewal product and it's telling me my new serial number is invalid
  • 2 me toos
  • 4 replies
  • Question
  • In Progress
Photo of claudiu_botezatu
How often Trend Micro updates?
Date:12/4/2016My Trend says "There are no new updates / Last update 12/4/2016" , however if I check "Component version" all of the are fr...
  • 1 me too
  • 5 replies
  • Question
  • Answered