Conversations

Conversations 1 - 20 of 240
Photo of drwarchitect
How do I stop the annoying "Renew Now" Trend Micro pop-ups????
How do I stop the annoying "Renew Now" Trend Micro pop-ups????
  • 2 me toos
  • 14 replies
  • Idea
  • Not Planned
Photo of bretrick2
Somehow en.softronic.com has implanted itself on my laptop and my ad blocker was disabled. I get this message,your security is turned off
I keep getting a pop up message from Microsoft that my security systems are turned off. Though Trend Micro seems to be working. Also, som...
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of badams12
possible hifrm-5
Hi. I recently received a real time notification that my Mac had logged two 'POSSIBLE_HIFRM-5' threats. Under 'Response' it says ignored....
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of mail_me_33611
Trend Micro for the phone made me format my memory card
I have an LG K20.  It's software Android version 7.0 encrypts the memory card so that if someone jacks my phone, they can't get the data ...
  • 1 me too
  • 3 replies
  • Problem
  • Not a Problem
Photo of a.bellaire
error 1603 3002 0xe01a000f installation
i have tried to install tm maximum security several times today. i have got all the times the 'error 1603  3002 0xe01a000f'. i have check...
  • 1 me too
  • 24 replies
  • Problem
  • Acknowledged
Photo of ploonen
High CPU and Disk activity by Trend Micro Anti-Malware Solution Platform
Hi, Well, the title describes my problem: High CPU and Disk activity by Trend Micro Anti-Malware Solution Platform Half the world has thi...
  • 8 me toos
  • 31 replies
  • Problem
  • Acknowledged
Photo of newgi
Sometimes free isn't a good thing.
The Trend Micro Internet Security software was provided free for 6 months with the new HP 2in1 I bought from Best Buy. I am removing it ...
  • 1 me too
  • 5 replies
  • Problem
  • In Progress
Photo of seb9
Can't cancel auto-renewal
I want to cancel the auto-renewal, but it's not working. I've tried to follow the instructions in the FAQ on this (https://esupport.trend...
  • 1 me too
  • 6 replies
  • Problem
  • Solved
Photo of kandrix7
The anti-lost web portal does not work
Hello, the anti-lost web portal does not work. SCREEN CAPTURE OF THE DISADVANTAGE
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of lauralea27
Problem with FireFox "hotkeys".
Any Anti-Virus should be able to run in Safe-Mode.  I just had a problem with FireFox.  It offered something about "hotkeys"; I declin...
  • 1 me too
  • 2 replies
  • Problem
  • In Progress
Photo of grahamstrout
Gmail access
Recently, I can not get MT Password Manger to log into my gmail account. It used to work OK. I'm using windows 10 and Firefox. I've refr...
  • 1 me too
  • 1 reply
  • Question
  • In Progress
Photo of aj2fl
Can Trend Micro find and delete the yahoo redirect search virus?
deleted Yahoo from my Firefox and search engines but a Yahoo redirect come up whenever I search/ This is some type of virus and want to k...
  • 1 me too
  • 1 reply
  • Question
  • In Progress
Photo of hg
How to temporary disable protection?
how ttotemporary disable protection>
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of williebthere
Issues with BOINC projects
Wants to block my BOINC work units on certain projects. I have tried everything to exempt these web sites and or applications. I have to ...
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of slsapp1
desktop.ini
I am operating with Windows 10. I am having some problems and feel they are from "desktop.ini" Why doesn't my Trend Micro antivirus sof...
  • 1 me too
  • 4 replies
  • Question
  • Answered
Photo of mickey limon
[Off-Topic] Your Favorite Avengers or Marvel Character
it's the 2nd week of the latest Avengers installment: Infinity War any Marvel fans here? and who is your favorite Avengers or Marvel ch...
  • 2 me toos
  • 4 replies
  • Question
  • Answered
Photo of kpgibbin
Excel 2003 crashes
Over the last 3 or 4 days I have had office 2003 excel running in windows 10, I kept experiencing excel crashing and to resolve the issue...
  • 1 me too
  • 4 replies
  • Problem
  • In Progress
Photo of charlief6
Exception list
Hello, My beta version does not respect my exception list. I want to integrate a program in the exception list, but it is as useless, it...
  • 1 me too
  • 4 replies
  • Question
  • Answered
Photo of Firstime
How do I get rid of Spyware : pmxg.dll, from PVA-RelavantKnowledge. My Maximum security keeps removing it but it continually reappears.
WIN 10. How do I get rid of Spyware : pmxg.dll, from PVA-RelavantKnowledge. My Maximum security keeps removing it but it continually reap...
  • 1 me too
  • 3 replies
  • Problem
  • In Progress
Photo of greg.elsley
High CPU usage for Trend Micro Solution Platform
Is there a setting or what can I do to stop the Solution Platform from using so much CPU for long periods of time? I've currently been us...
  • 3 me toos
  • 6 replies
  • Problem
  • Acknowledged