Conversations

Conversations 1 - 20 of 42
Photo of trishbadman17
Why is it that I click on a safe link sent to me in an email it alwys comes up to a safari page and it is always blocked and I cant access
Why is it that I click on a safe link sent to me in an email it alwys comes up to a safari page and it is always blocked and I cant acce...
  • 1 me too
  • 5 replies
  • Problem
  • Solved
Photo of dentrev1
icon missing in system tray
turn on pc and red icon does not appear in system tray (not taskbar). If I click on shortcut icon (on main screen) the red icon appearsTo...
  • 2 me toos
  • 3 replies
  • Problem
  • In Progress
Photo of pdmcln
On rebooting I get the message that Trend Micro has encountered a problem and is disabled. When I reboot again the same message comes up.
On rebooting I get the message that Trend Micro has encountered a problem and is disabled. When I reboot again the same message comes up....
  • 1 me too
  • 3 replies
  • Problem
  • Solved
Photo of Maestrovecchio
Last week, my email address was bombarded by at least a dozen sexually explicit advertisements. Is there an explanation for this?
  • 1 me too
  • 1 reply
  • Problem
  • Solved
Photo of srjay2010
Trend Micro activation and deactivation
We have Trend Micro for two Lenovo PC's. and we keep getting disabled on one of them. The message says to deactivate one of three devices...
  • 1 me too
  • 1 reply
  • Problem
  • Solved
Photo of waywardwind
I have paid for Paid for Password Manager when I renewed my subscription.. But it thinks I have not....
The system dose not know to renew passwod...Please fix...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of B13Tricia
How do I add an exception?
Kids are playing Toontown Rewritten and I have been told to add TTREngine to the exceptions on my TrendMicro.  I cannot figure it out and...
  • 1 me too
  • 1 reply
  • Question
  • In Progress
Photo of shellcav
I would like to block access to You Tube for the kids access only. Is this possible & how?
How do I block a specific website so that my kids dont have access but so that I still do. I have updated the Parental Controls & did not...
  • 1 me too
  • 3 replies
  • Question
  • In Progress
Photo of matternu
Hit w/ Ransomware
I have Trend Maximum , one of my computers was hit w/ a Ransomware. What happens now that I tried to do a system restore . My computer is...
  • 1 me too
  • 7 replies
  • Question
  • Acknowledged
Photo of ALCEVASCO
how do i uninstall password manager
i downloaded from trend micro
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of mislanovichb
Upset that security is not working
I was looking for a place near me and it gave me Madrid area. There is something going on here that was missed. I was looking for an ar...
  • 1 me too
  • 1 reply
  • Question
  • In Progress
Photo of aszahry
Pen drive cannot detected after scanning with Trend micro maximum security
Laptop Acer/ Windows 10/ Trend Micro Maximum Security After scanned found 4 virus and clean by Trend Micro Maximum Security. After that p...
  • 1 me too
  • 1 reply
  • Problem
  • Solved
Photo of tomandginny1
Since upgrading to Windows 10, I have been unable to run a complete scan.
Quick scan does run, but the complete scan hangs up around 22% and never finishes. Installed and ran Trends anti-malware and no issues we...
  • 1 me too
  • 3 replies
  • Problem
  • Solved
Photo of cathy21406
Window 10 Version 1709
I am trying to update to Windows 10, version 1709 and it tells me I have to manually extract the old trend files. I got on here a couple ...
  • 2 me toos
  • 3 replies
  • Question
  • Doesn't Need an Answer
Photo of Judy Fields
For the last several days, I have received notice that there is a scan going on but it stops @ 80%! Why is it not finishing ?
For the last several days, I have received notice that there is a scan going on but it stops @ 80%! Why is it not finishing and giving m...
  • 1 me too
  • 1 reply
  • Question
  • In Progress
Photo of Sue Vollmering
Explain if Java is connected w/Trend Micro. I keep getting request to update Java but I'm not sure it is legit?
My laptop/desktop/tablet/Iphone    Should I download/update Java??
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of picante
A hidden Kaspersky?
You guys took over my computer to install Trend and to wipe out Kaspersky. But i've noticed that on certain sites when I have to type in ...
  • 1 me too
  • 1 reply
  • Question
  • In Progress
Photo of yachtgordian
We would like to secure more than six devices.
Can we do that?
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of dewilliams1012
Serial Number
I added my laptop to my Trend Micro account and it's asking for the serial number and I just can't find it. Can I get some help finding ...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of stooges
my Titanium package is supposed to be updated? How do I do this? I can't find the link on your website? My subscription has not expired>
  • 1 me too
  • 1 reply
  • Question
  • In Progress