Conversations

Conversations 1 - 20 of 37
Photo of michael.fuhrmann
Eigene Ordner im Ordnerschutzschild/Own Folders in Folder Protection
Hallo, leider werden mir bei der Windows-Software im Ordnerschutzschild nicht alle Ordner angezeigt, die ich auf dem laufwerk C habe und ...
  • 1 me too
  • 3 replies
  • Question
  • Acknowledged
Photo of paul.epton
expired, running OSX 10.6.8, can't remove
in 2013 I installed Trend Micro Titaniium on my Mac running OSX 10.6.8. My subscription is expired, and I can't install newer versions s...
  • 1 me too
  • 7 replies
  • Problem
  • Solved
Photo of djwhite077
Trend Micro should clearly indicate whether to uninstall before installing a new serial number.
It should be clearly indicated somewhere on the TM website and on the popup that tells me my subscription is expired and offers to renew ...
  • 1 me too
  • 7 replies
  • Question
  • Answered
Photo of sharon
auto renew wrong
I received an email stating my account will be charged $80.95 on 12/24/17 as an auto renewal. My subscription is good to 12/31/2018. Pl...
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of cundiffjim
Getting Trend Micro on my replacement Android
My old Android died and I have replaced it. When I transferred from old to new, Trend Micro did not get transferred. The old has been wi...
  • 1 me too
  • 3 replies
  • Question
  • Acknowledged
Photo of lesposito
I'm having issues with my Trend Mirco freezing at 79% when doing a scan.
I'm having issues with my Trend Mirco freezing at 79% when doing a scan on all setting despite me resting my computer. It has been occurr...
  • 1 me too
  • 3 replies
  • Problem
  • Acknowledged
Photo of barbersnorthwest
Trend micro wont update?
Trend micro wont update?
  • 5 me toos
  • 2 replies
  • Problem
  • In Progress
Photo of taup05
I have auto renew why are you sending me messages to renew?
I talked to someone at Trend Micro several weeks ago and was confirmed I am on auto renew, why do I get reminders to renew?
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of glen316
Reduced internet speed
Hi, my internet speed reduces by approx 45% when Trend antivirus for mac is active i have tried wireless and cable - wireless is effect...
  • 1 me too
  • 6 replies
  • Question
  • Doesn't Need an Answer
Photo of samfeinsilver
how do I disable the blocking of phone number transfer for certain web sites like AT&T (Trend Micro Maximum Security)
Every time I log into the AT&T site and attempt to pay my bill Trend Micro blocks my attempt to get to the bill pay section with some mes...
  • 1 me too
  • 7 replies
  • Problem
  • Solved
Photo of jadickie
Hi, I have just got a new phone and am wanting to transfer the settings in the app from the old one.
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of kenbiller
serial number
I can't find the serial number on my order confirmation receipt
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of vyanmyloves
can't uninstale programs to freeze up spaces. and there is a red hypenate in my trend program. i don't have anymore space to do anything
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of paseint
why the scan completed box will not close for more then 2 seconds before returning to the main screen?
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of tomandginny1
Since upgrading to Windows 10, I have been unable to run a complete scan.
Quick scan does run, but the complete scan hangs up around 22% and never finishes. Installed and ran Trends anti-malware and no issues we...
  • 1 me too
  • 3 replies
  • Problem
  • Solved
Photo of brucefran
Trend Micro software will not download Is it because we have the XP operating system Windows is updated
Trend Micro software will not download Is it because we have the XP operating system Windows is updated
  • 1 me too
  • 2 replies
  • Question
  • In Progress
Photo of hermitfrog5
Had to uninstall Microsoft Security Update KB4074588. Would not let Trend Micro run, uninstalled update & disabled updates in servces
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of marlene
TM found and removed HEU_CDPLCEXT Threat in Microsoft Office Update Winword.exe. Word only opens in safe mode. How do I fix this.
TM found and removed HEU_CDPLCEXT Threat in Microsoft Office Update Download for Winword.exe. Now I cannot open Word except in safe mode...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of seagypsy8
Trend blocking passwords on websites I need to access
Hi, I use Google Chrome and each time I put my password into websites, such as bank, clothing stores, etc Trend says Transfer of protecte...
  • 2 me toos
  • 5 replies
  • Problem
  • Solved
Photo of vino.raja
TM on Samsung Note 8 - causing gallery to automatically refresh
I was having an problem with my Samsung phone where the gallery was refreshing every 3 seconds...including intermittent on side panel, ad...
  • 1 me too
  • 2 replies
  • Problem
  • Solved