Conversations

Conversations 1 - 20 of 28
Photo of kjc
Parental Control Time set for 3 hours but only giving 5 minutes
I have initiated parental control on my daughter's account - 3 hours per day, blocked after 9pm but everytime she logs in it comes up 5 m...
  • 1 me too
  • 5 replies
  • Problem
  • Acknowledged
Photo of jebonar
Recently added app from Trend Micro
I have Windows 10, and I have a recently added app called "Trend Micro Troubleshooting Tool". Is this a legitimate new feature from Tren...
  • 4 me toos
  • 3 replies
  • Question
  • Answered
Photo of rawdingmj
Automatic Renewal for Trend Micro Maximum Security 2016.
Automatic Renewal for Trend Micro Maximum Security 2016 has been sent for £129.90. I have looked as a new customer to buy on web and find...
  • 2 me toos
  • 7 replies
  • Question
  • Answered
Photo of jradscheid
I have a program called KNCTR that was installed without my knowledge that I am unable to uninstall. Any suggestions?
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of aklabtech
Transfer of Private Data (Banking Info) Message Constantly Popping Up
My Trend Micro icon on the bottom right of my desktop keeps pooping up almost every 2-5 minutes and it says it is blocking transfer of da...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of carolyncarp38
Ican not download Microsoft upgrades It says check security domain
Computer indicate Micro up soft upgradeavailable but it upgrades only to 72%
  • 1 me too
  • 2 replies
  • Problem
  • Solved
Photo of orioles411
Need help renewing my subscription. Phone call would be better - 717-359-4696. Thanks.
Waiting for phone call.
  • 1 me too
  • 4 replies
  • Question
Photo of heydoog
Does not start when computer starts
My Trend Micro virus protection does not start with my computer start-up. This just recently started happening. I tried setting it to "hy...
  • 2 me toos
  • 1 reply
  • Question
Photo of riverchild
Processes in task manager show *32 beside them, and system runs extremely slow after startup.
i am running windows 7 home premium, with Trend Micro Internet Security. i have contacted customer support about this issue, and have bee...
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of zinjanthropus.hirst
recently installed trend micro 10. However, no virus/Trojan updates seem to be available..Why not?
Security updates when clicked on does not operate, in fact it remains what seems to be disabled. I have seen no evidence of automatic upd...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of j-dechirico
Why does Trend Micro Anti-Malware Solution Platform consume excessive cpu
My cpu is running like a dog, i have applications that seem to go into a wait and when I take a look at the Windows 10 task manager, the ...
  • 1 me too
  • 2 replies
  • Problem
  • In Progress
Photo of nupurtrivedi.hnlu
Does Trend Micro scan a USB device?
There is no option available in the application to scan USB device when connected to the PC. How can it be activated?
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of oscjm
PC Security
I just had a call from a desk in New York? Saying that he was from Microsoft technical service stating there are many errors on my system...
  • 1 me too
  • 1 reply
  • Problem
Photo of RLS0938
RLS
Prior to 05/23/2016 I had "check for updates but let me choose to downl0ad and install" set in window update settings. On 5/23/2016 this ...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of charlesbrownfieldishere
Installed Computers
How many computers do I have protected with my account ? I have a hp 2000 laptop with your security installed on it is there any other co...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of RLS0938
RLS1
HOW DO I KEEP FROM GETTING MY WINDOWS UPDATE SETTINGS FROM CHANGED FROM "LET ME CHOOSE" TO "AUTOMATIC"?
  • 1 me too
  • 0 replies
  • Question
  • Archived
  • Merged
Photo of gwj
can trend micro remove "driver assist'?
driver assist is adware that I cannot uninstall
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of bob.smith25
Resource Hog
The Trend Micro Malware Scan is consuming too many resources at startup. It takes almost 30 minutes before disk usage drops under 100% Wh...
  • 1 me too
  • 1 reply
  • Problem
  • Acknowledged
Photo of firefly50
Trend Micro & Mozilla Nightly 64 bit for Win 10
Trend Micro Toolbar is missing in Mozilla Nightly 64 Bit for Windows 10. Checked the "Add-Ons" and it is not listed at all so I can't en...
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of matt_mcnerney
Trend Micro Causes Windows 10 to freeze
I seem to be having a strange problem with trend micro. I have a windows 10 PC, Nvidia GeForce 980xt and stem as well as several games. ...
  • 1 me too
  • 3 replies
  • Problem
  • Acknowledged