Conversations

Conversations 1 - 20 of 203
Photo of TM_X
[Latest Update] "Restart Required" and "Connect to the Internet" message appears on your Trend Micro Security software
Since the release of our latest updates, some issues have been reported – “Restart Required” and “Connect to the Internet” error messages...
  • 1 me too
  • 35 replies
  • Announcement
Photo of badams12
possible hifrm-5
Hi. I recently received a real time notification that my Mac had logged two 'POSSIBLE_HIFRM-5' threats. Under 'Response' it says ignored....
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of jfnoosa
Setting a password within the program doesn't allow characters - only letters and number. Makes you wonder if Trend is expert at security...
Setting a password within the program doesn't allow characters - only letters and number. Makes you wonder if Trend is expert at security...
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of frankpetersen1947
scan
How can I scan my computer when I feel necessary.Thanks
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of ee_elaine
Has the latest Windows Update for my Microsoft Surface Pro snoozed TM Maximum Security?
Has the latest Windows Update for my Microsoft Surface Pro snoozed TM Maximum Security?  I regularly run Program Updates (virus definiti...
  • 2 me toos
  • 8 replies
  • Problem
  • In Progress
Photo of x_xlupex_x
Restart Trend Micro Antivirus and try again. If the problem persists please contact Trend Micro for help.
I previously had Trend Micro installed on my MacBook Pro 2017, however, I had an issue with my computer and took it to the Apple store to...
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of nanahaw
Malware on computer not caught by Maximum Security
The following files were installed on my computer on 5/16/18: YAHOO POWERED PCACCELERATE PRO WORK GROUP INC PRODUCT (IDLE BUDDY) SSOPTIO...
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of Leila.fromthetop
I REALLY HATE HATE HATE having to sign in to my account multiple times
I REALLY HATE HATE HATE having to sign in to my account multiple times each day to enact pw for internet locations. This is a private PC ...
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of mail_me_33611
Trend Micro for the phone made me format my memory card
I have an LG K20.  It's software Android version 7.0 encrypts the memory card so that if someone jacks my phone, they can't get the data ...
  • 1 me too
  • 3 replies
  • Problem
  • Not a Problem
Photo of igor.ivonin
TrendMicro's CoreServiceShell.exe takes permanently 50% of processor while starting internet browser.
TrendMicro's CoreServiceShell.exe takes permanently 50% of processor while starting internet browser. It makes problems while surfing in ...
  • 1 me too
  • 2 replies
  • Problem
  • Acknowledged
Photo of mbgorka
After an update installed, I get a message "Trend Micro starting...please wait" I've waited & it never starts.
On one of my protected computers, after an update installed, I get a message "Trend Micro starting...please wait" I've waited, I've resta...
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of soprano82uk
Chrome suddenly makes Trend Anti Virus use 40% CPU & freeze
2hours ago it started that whenever i open chrome, trend anti virus makes my cpu go to 40% and takes ages to open web pages.  All other b...
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of mark.gagliano
How do I get rid of SavingsC00l?
It got installed unintentionally and now won't allow me to uninstall in windows 10
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of tdogg_802001
Why should I have to pay more for mobile protection?
I would like to see mobile protection as 1 of 3 devices that I can protect. I'm already paying for Trend Micro Security. I don't see why ...
  • 1 me too
  • 1 reply
  • Idea
  • Not Planned
Photo of junehiko
Hey everyone, I have 6 devices to be protected but how do I delete expired devices that are taking up seats that I need to add on.
Hey everyone, I have trend micro premium security which allows up to 6 devices to be protected but how do I delete expired devices that a...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of Jennifer Dardeen
Help need my security to work with my new browser
how to download my Micro security to another browser i have google but know i use windows microsoft edge browser but cant seem to put in ...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of dap1952
Does this app prevent malware or should I have separate app. I received a notice from ByteFence saying I had malware on my laptop
Does this app prevent malware or should I have separate app. I received a notice from ByteFence saying I had malware on my laptop
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of Donna Young
What is ByteFence? And is it needed?
I have a new computer and have trend micro protecting it - It came with a free 1 year subscription to bytefence - is this something I nee...
  • 1 me too
  • 4 replies
  • Question
  • Answered
Photo of bcbeane
Trend Micro Update failed
My Trend Micro Software on this 64 bit Windows 10 computer keeps trying to do an update, and informing me I need to do a restart to finis...
  • 1 me too
  • 1 reply
  • Question
  • Acknowledged
  • Archived
  • Merged
Photo of order
No access to USB Device after programm update.
After upgrading MaximumSecurity last week, my backup software (MacriumReflect) gives me error on event 513 when trying to make a backup t...
  • 1 me too
  • 6 replies
  • Problem
  • In Progress