Conversations

Conversations 1 - 20 of 29
Photo of jpear70120
Password Manager - Cannot access Management Console- see or edit password details
Lenovo Yoga Pro 2, Windows 10. 64 bit Password Manager version 3.8.0.1069Web Browser bothe IE and Chrome web extensions I can logon to Pa...
  • 1 me too
  • 3 replies
  • Problem
  • In Progress
Photo of andrew
Actions recommended in Windows 10 Security
I am running Windows 10 version 1803. In All Settings --> System --> About, it shows that my PC is protected but Virus and Threat Protect...
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of Rene'
Manual update
Person said that they needed access to walk me through a manual update for Trend Micro
  • 1 me too
  • 2 replies
  • Problem
  • In Progress
Photo of mase684
why does it keep offering installation of product when I already have the latest version
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of blizack
Protection Disabled, unable to connect with some Trend Micro urls...
Windows 10, 64 bit... On TM Main Console it displays "Protection Disabled"... Clicking Activate Now button yields a screen that displays ...
  • 1 me too
  • 1 reply
  • Problem
  • Acknowledged
Photo of alan.eaton1
Renewal reminder
why do I keep getting renewal reminders and special offers when I have 3 mths left on my subscription your special offers are dearer than...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of trossiv
Flashplayer.hta redirect
Almost daily, while in Yahoo mostly, I have been getting redirected in IE 11 with a fake Adobe Flash Player message saying "Your flash pl...
  • 1 me too
  • 3 replies
  • Problem
  • Acknowledged
Photo of kwall
Spam@cs.trendmicro.com randomly stopped accepting email spam reports this week
Submit anonumous data to Trend Micro Online Filtering Service. Spam@cs.trendmicro.com randomly stopped accepting these email reports thi...
  • 3 me toos
  • 22 replies
  • Question
  • In Progress
Photo of ben
Original password vulnerability
My original password still work on websites I visit, so how does the master password protect me from having the old ones hacked? Do I nee...
  • 1 me too
  • 8 replies
  • Question
  • Answered
Photo of Mick Murphy
Deletion without confrmation
On trying to download a version update to my long used FreeFileSync Trend declare it a risk and deleted the update. I took to option to h...
  • 1 me too
  • 7 replies
  • Problem
  • Acknowledged
Photo of judy.palmer1
adding additional folders to folder shield
Have added My Documents to the folder shield but can't seem to add anything else...it just seems to replace what I had already added.
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of laeti
Firewall Booster issue
Good morning, I have a little problem with the Firewall Booster feature of my Trend Micro Maximum security (TMMS) realtime protection. I...
  • 1 me too
  • 7 replies
  • Problem
  • Solved
Photo of chrismine
Virus found: TROJ_GEN.R00XC0OFT17
Help me getting to remove this please: 30/06/2017 07:50 TROJ_GEN.R00XC0OFT17 Virus C:\WINDOWS\TEMP\tmp0000786f\tmp00000016 Access Denied...
  • 1 me too
  • 3 replies
  • Question
  • Acknowledged
Photo of lhf
Many apps and features unresponsive since installing Mobile Security
Since installing this app I find many apps are unresponsive when I need to use them.  Today it even hung up the phone app so I couldn't m...
  • 2 me toos
  • 5 replies
  • Problem
  • Solved
Photo of ellisbrandi84
Linkey
Linkey was installed on my Mac Air after I was trying to update my Adobe Flash software. I can't get rid of it, and usually Trend Micro i...
  • 1 me too
  • 21 replies
  • Problem
  • Acknowledged
Photo of bilalhockey
Not working
The main console isn't opening up and the small icon keeps saying "update in progress" but doesn't do anything, I can't even right click ...
  • 1 me too
  • 2 replies
  • Question
  • Acknowledged
Photo of Amir
what is Trend Micro suggestion for users infected with ransomware ?
Hello , What is Trend Micro suggestion for users infected with ransomware ? Amir
  • 1 me too
  • 6 replies
  • Question
  • Doesn't Need an Answer
Photo of j-maclean
Having just now installed Trend Micro Max, I am unable to download .ebub files from a web site.
Having just installed Trend Micro Max, I find I am unable to download .epub files (EReader) files to my Windows 8.1 PC
  • 1 me too
  • 1 reply
  • Question
  • Acknowledged
Photo of rossgraham
hwifinetpro64.sys
Is this a problem?
  • 1 me too
  • 3 replies
  • Problem
  • Acknowledged
Photo of sohpengkiam
Error 0xc00000e5
I have encounter the above error when i tried to update the trend micro software after purchasing a two year coverage. it has not allowed...
  • 1 me too
  • 2 replies
  • Problem
  • Acknowledged