Conversations

Conversations 1 - 20 of 33
Photo of algarve
TM Maximum 2018, makes "no" updates for days,
other virus programs make virus bank updates per hour. But TM Maximum does not matter. That's a pity so I have to take Kaspersky or McAfe...
  • 1 me too
  • 2 replies
  • Question
  • In Progress
Photo of longgrass49
Serial No entry
I have just renewed my Maximum Security and downloaded the files, but when it asked me for the serial no. I accidently clicked on trial a...
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of Marg
Random scan starts when there is no scan scheduled
I have trendmicro max security current version 12.0.1226 with latest updates. I do not have any scheduled scans (smart or specific) yet t...
  • 1 me too
  • 11 replies
  • Question
  • In Progress
Photo of dmass
scan does not work, preparing to scan
When  click "scan now" it gets stuck in the "preparing to scan" mode
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of cwing714
https://www.fastsupport.com/
Fastsupport.com seems to be a new security threat. They pose as the fixer to a problem they create.
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of john_sheehan
System image creation (on windows 10) fails because EFI system partition is locked.
Windows 7 system image creation (on windows 10) fails because EFI system partition is locked. There is no error code. Microsoft support h...
  • 1 me too
  • 9 replies
  • Problem
  • In Progress
Photo of j.jimenez.arq
A rootkit scanning, and removing tool is needed.
A rootkit removal tool is very much needed. My supposed "platinum" subscription was not able to detect a rootkit malware hidden in an .is...
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of erikvanveen
Protectio from 3 to 5 devices
Hello, I've an account for Maximum Security. This should protect for 5 devices, but I can't protect more than 3. How can I upgrade ? K...
  • 1 me too
  • 1 reply
  • Problem
  • Solved
Photo of marc.declercq
Trend Micro Password Manager leads to "504 Gateway Time Out" only with Chrome browser
I am using a Toshiba Satellite under Windows 10 I use Chrome and Password Manager since a long time without any issues. But since today, ...
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of light5475
Security Health Check
I recently received an offer to "Renew your Trend Micro licence now for only SGD 19.50 and get Security Health Check for FREE (SGD 49.00 ...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of gary.steagall
I got a virus on my computer. Why didn't my antivirus software block it? Why am I paying for protection and it didn't work?
I got a virus on my computer. It may have been a ransom ware virus. Why didn't my antivirus software block it? Why am I paying for pro...
  • 1 me too
  • 2 replies
  • Problem
  • In Progress
Photo of jm751802
backup disk drive
My backup disk drive has recently broken down and needs to be replaced. The disk has been returned to the manufacturer. Would my passwo...
  • 1 me too
  • 1 reply
  • Question
  • In Progress
Photo of billglenis
My computer Trend Micro scan completed to 80%, stated that scan completed, but icon looks as if it is still working.
incomplete scan issue
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of mtnvue10
I wish to install Trend Internet Security on this laptop using the subscription I already have on another pc. How do I do that?
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of jmiller
Automatic Renewal
How do I setup my account to automatically renew?
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of alan
Hi, I'm having problems with lagging in my browser mainly Chrome
Hi, I'm having problems with lagging in my browser mainly Chrome when i have have trend Micro running also effects email not as bad any i...
  • 2 me toos
  • 1 reply
  • Problem
  • In Progress
Photo of maddrell_s_r
Trend Micro for Mac - 32 or 64Bit
Hi. I have just received an alert on my iMac (10.13.4) that the Trend Micro "App is not optimised for your Mac". https://support.apple....
  • 2 me toos
  • 11 replies
  • Question
  • Answered
Photo of pdchamp
Does my Trend Micro include anti-virus protection, & if not, how do I get it?
  • 1 me too
  • 4 replies
  • Question
  • In Progress
Photo of daine.vandervalk
Cashback redemption link for online purchase
Hi there, can you please provide a link to where I can process my cashback for my online purchase (off your website). This is for $20, bu...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of rob
Stop spamming me!!!
I would like the program to stop spamming me with notifications to renew my subscription starting 2 months before it expires! It is very ...
  • 1 me too
  • 5 replies
  • Problem
  • In Progress