Conversations

Photo of neisha6
How to transfer a license to another laptop
hi there, I have just bought a new laptop and downloaed my trendmicro anti virus tool however I am returning the laptop because it is fau...
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  • 3 replies
  • Question
  • Answered
Photo of prgmilne62
large debug files
Hi, I installed Maxiimum Security 10 on a second computer yesterday and I have 5.5 GB of files in the AMSP\debug folder. In subfold...
  • 2 me toos
  • 2 replies
  • Problem
  • Solved
Photo of jskinner29
Email sent to me for my purchase of Maximum Security 10 downloads the Windows version and I have a Mac!!!
I have just purchased the Maximum Security 10 6 device, 12 month product. When I click on the Download tab on the confirmation email tha...
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  • 2 replies
  • Problem
  • Solved
Photo of davet400
Trend Micro vs McAfee compatibility
Hi - can you please advise best option as a result of loading Adobe onto my laptop McAfee security scan plus loaded as well. I have notic...
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  • 4 replies
  • Question
  • Answered
Photo of h.ivic
program does not start automatically when I start my computer
I have to manually open the software when I start my computer.
  • 2 me toos
  • 6 replies
  • Problem
  • Acknowledged
Photo of vern.muhr
How do I restore non-malicious quarantined file: CW32.exe
I need this file. It is not a virus!
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  • 2 replies
  • Question
  • Answered
Photo of whtshadow01
How do I remove an expired subscription from my account?
Last time I renewed, instead of extending expired subscription it provided me a new activation number. Now I want to get rid of the old ...
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  • 2 replies
  • Question
  • Answered
Photo of crabtree24
Windows Firewall Control
Hello, Following a clean install of Windows 10. I installed my Trend Micro and my Firewall (Windows Firewall Control 4). I have put th...
  • 2 me toos
  • 6 replies
  • Question
  • Answered
Photo of pandjsnook
Unable to activate by a new serial number
I can't get the virus scan activated. It won't accept the new Serial Number.
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  • 2 replies
  • Problem
  • Acknowledged
Photo of sfmatma
mpc cleaner
virus installed on my computer, installs random programs. Cannot find virus. Virus installed MPC cleaner on comp. Control panel does n...
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  • 2 replies
  • Question
  • Answered
Photo of esyounkins
Error code 0x96000018
Got this error message when upgrading TM Internet Security An error occured during the transfer of your activation information. Please ...
  • 1 me too
  • 2 replies
  • Problem
  • Acknowledged
Photo of Mel
Adobe player
I am receiving a message that my adobe player needs to be updated. How do i know if that is valid? I complete surveys online line and som...
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  • 2 replies
  • Question
  • Answered