Conversations

Conversations 1 - 20 of 216
Photo of wheffron
The antimalware solutions is using up 30 % of my CPU. It continuously runs. How can I stop it.
ASUS Q504UA, Windows 10 Version 1803, Trend Micro version 12.0.1226
  • 1 me too
  • 1 reply
  • Problem
  • Acknowledged
Photo of beccakowalski
August 2018: Is there an official fix for error message: PROTECTION DISABLED, RESTART NOW (Activated).
Restarting doesn't work. "Document" provided by TM doesn't work -- screens are different than mine. A community recommendation has a long...
  • 1 me too
  • 1 reply
  • Question
Photo of mickey limon
Updates on some issues with Scanning and Trend Micro program turning off
Hello Everyone, Here is the updated solution as of 8:00 PM PST for the issue with Trend Micro Security automatically turns on/off duri...
  • 5 me toos
  • 32 replies
  • Article
Photo of charleslehman01
Windows 10 cannot determine status if Trend Micro is running.
Windows 10 Home (64 bit) on Dell Desktop (I5 Processor with 16GB RAM)Trend Micro Maximum Security (Version 12.0.1226)Windows Defender Sec...
  • 2 me toos
  • 20 replies
  • Problem
  • In Progress
Photo of weemick
windows defender
Hi There. Whilst carrying out an upgrade, Trend informed me I has another security service running. It also advised I would have to remov...
  • 6 me toos
  • 10 replies
  • Problem
  • Acknowledged
Photo of Scott
Secret Snap photo from Mobile Security
I have the secret snap feature active on my mobile device. I tried it out a few times by putting in the wrong code 3 times. When I receiv...
  • 3 me toos
  • 4 replies
  • Problem
  • Acknowledged
Photo of GARY-HIPKISS
for past week my password protector has not worked
for past week my password protector has not worked, I have looked at the problem page but it still does not work.
  • 2 me toos
  • 9 replies
  • Problem
  • Solved
Photo of Birdy
Menu attached to the PW Mgr Icon to show the version and help options
Menu options in Password Manager & Resolution Speed of Issues  There is no way to get to any settings for PW Mgr, there should be an 'Ab...
  • 1 me too
  • 2 replies
  • Idea
  • Under Consideration
Photo of dmbleess
How do I restore vault data after an upgrade installation? I found the location of the encrypted files. They were not migrated.
There used to be a way to recover files back into vault. They were backed up at the new install but they were not imported. The new vau...
  • 1 me too
  • 7 replies
  • Question
  • Answered
Photo of a.bellaire
error 1603 3002 0xe01a000f installation
i have tried to install tm maximum security several times today. i have got all the times the 'error 1603  3002 0xe01a000f'. i have check...
  • 1 me too
  • 25 replies
  • Problem
  • Acknowledged
Photo of charleslehman01
Nearly Constant 100% Disk Usage For Several Days then failure (Trend File MBG.db)
Dell computer (I5 processor with 16GB) Windows 10 Home (64 bit) Trend Micro Maximum SecurityTrend Micro fails with no screen error. Logo ...
  • 2 me toos
  • 12 replies
  • Problem
  • In Progress
Photo of amermangeoffreyt
TM Always Uses 50% Or More Of My Disk
Okay, so far I haven't really had any issues with Trend Micro (TM) except this one. I have noticed that TM uses 50% or more of my disk on...
  • 1 me too
  • 1 reply
  • Problem
Photo of agrumney
program is not compatable with the ,ost recent version of windows 10 keeps turning off
  • 1 me too
  • 2 replies
  • Problem
  • In Progress
Photo of erodgers1
I just been notified that my system been hacked. Trend don't protect me from hackers?
Been Hacked.
  • 1 me too
  • 2 replies
  • Question
  • In Progress
Photo of crmrdmstr
trend blocks out going transactions. But doesn't allow me to ID to whom
  • 1 me too
  • 13 replies
  • Question
  • In Progress
Photo of JLB01
Trend Micro randomly taking up 20+ MB/s of disk space?
Before I begin, here is my system information:Computer Information:    Manufacturer:  Dell Inc.    Model:  Inspiron 5537    Form Factor: ...
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of David Anderson
I get a 6:30 AM alarm every day, from out of the blue, unless phone is in Safe Mode.
Is it possible that one of my cell phone apps has been hacked? I get a 6:30 AM alarm every day, from out of the blue, unless phone is in ...
  • 1 me too
  • 9 replies
  • Problem
  • In Progress
Photo of 88strattond
unable to download update (Mac)
Am trying to download the latest update for Trend Micro Antivirus for Mac (on MacBook Pro, early 2011, running MacOS High Sierra 10.13.3)...
  • 1 me too
  • 3 replies
  • Problem
  • In Progress
Photo of jay.wicks
I cannot unblock a file
I cannot unblock a file that TM automatically blocked.  When I select unblock, it states it is putting it into the trusted files folder b...
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of uniquemaw
unable to log on to my password manager
  • 1 me too
  • 3 replies
  • Question
  • Answered