Conversations

Photo of inspired_sg
Issues with Windows 10 Creator Update
Just upgraded to Windows 10 Creator update. Now intermittently after boot up, Trend Micro fails to start. Tried the Diagnostic Toolkit, "...
  • 3 me toos
  • 6 replies
  • Problem
  • Acknowledged
Photo of mikebruinsma
Whats to stop kids accessing internet by disconnecting device from router?
If one of my kids disconnect the device, then all the rules and limits will not work, is this right?
  • 1 me too
  • 4 replies
  • Question
  • Acknowledged
Photo of l.decamp
What is wrong with Scan?
I have tried doing a scan but it just sits at checking computer for several minutes and doesn't start the scan. Same thing happened last...
  • 1 me too
  • 3 replies
  • Problem
  • Acknowledged
Photo of bng18par
I use TM Internet security on 2 windows computers. What software should I use on an android cell phone?
Can I use the 3 computer license for the cell phone, or is that a different software?
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of margaret.stevens1
i have trend micro installed how do i uninstall mytransitguide off this computer
i believe mytransitguide is a virus and would expect trend micro to remove it asit seems to be taking over my computer
  • 1 me too
  • 7 replies
  • Problem
  • Acknowledged
Photo of gotya24_7
Installing trend maximum security
I purchased the trend maximum security and now I am trying to install trend onto my windows 10 but the extracting files and unpacking the...
  • 1 me too
  • 2 replies
  • Problem
  • Acknowledged
Photo of dogf1
How do I change settings for automatic deletion of report logs
How do i change the settings in maximum security to automatically delete my security report logs in a shorter time frame? Right now it sa...
  • 1 me too
  • 1 reply
  • Question
  • Acknowledged
Photo of Kyle Keffer
Crushing my battery life on all devices.
I have had the Maximum Security software on my Surface for two days and it absolutely crushes my battery life. This is completely unacce...
  • 2 me toos
  • 7 replies
  • Problem
  • Acknowledged
Photo of bob-boberson
Continual update state
So, the last few days my Trend Micro "Maximum Security" version keeps doing some weird things. on WIN10 1. It will give a pop up notifi...
  • 1 me too
  • 2 replies
  • Problem
  • In Progress
Photo of gksearle1
Failed to load extension error
Can anyone help me with this error I am getting. Failed to load extension from C:\programfiles\trendmicro\tmids\tower\tower_main. Manife...
  • 1 me too
  • 9 replies
  • Problem
  • Acknowledged
Photo of J and N Larson
Can't Update iTunes for Windows 10
iTunes stops partway through installation with "Windows Installer error" Unable to determine the cause. Could it be Trend Micro?
  • 1 me too
  • 2 replies
  • Problem
  • Acknowledged
Photo of service.operations
Disabling scan on external drive(used for TimeMachine) while connecting it to the MacBook?
Ist there a way to configure "TrendMicro Antivirus for Mac" in a way that the program does not always offer a scan for the just connected...
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of knoxbarker
My email program is sending out emails on its own!
My email program is sending out emails on its own! Some are to people in my address book & some are to made up names and come back undeli...
  • 1 me too
  • 1 reply
  • Problem
  • Acknowledged
Photo of wmaslen
I installed Trend on our Surface tablet that has two users. I am the admin and she is a user. Trend does not show up in her section. Why?
I installed Trend on our Surface Pro I tablet that has two users. I am the admin and she is a user. Everything shows up on my user sectio...
  • 1 me too
  • 1 reply
  • Question
  • Acknowledged
Photo of hbd151
Email - Crashing and protection
Hello! I'll be brief. I was cleaning out my emails via the web-based service in Gmail through Chrome. Came to my spam emails and opened ...
  • 1 me too
  • 2 replies
  • Problem
  • Solved