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PC Security

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Photo of kirkster1957
Already Paid to Renew
I paid to renew my Trend Micro last week and received an email acknowledging that I did. I am still getting messages saying my subscript...
  • 1 me too
  • 7 replies
  • Question
  • Answered
Photo of a.gill
new files can not be find on virustotal.com
dear sir(s), as a linux-user as well as a windows-user I often check your quality ... where can I send new files to be checked online (...
  • 1 me too
  • 1 reply
  • Question
  • In Progress
Photo of majbrit1408
Keeps popping up in corner
Keeps coming up all the time on every webpage altough I'm already logged in! How do I stop this as it's very annoying
  • 1 me too
  • 2 replies
  • Question
  • In Progress
Photo of mrscook
Rebooting on its own......
Laptop keeps rebooting whenever.  I did do something stupid and my guess is that this is so my fault.  I allowed them access...they said ...
  • 1 me too
  • 2 replies
  • Question
  • In Progress
Photo of figg11
My account shows an experation in Junw 2018, but the notice says my protection has expired.
  • 1 me too
  • 2 replies
  • Problem
  • In Progress
Photo of newgi
Sometimes free isn't a good thing.
The Trend Micro Internet Security software was provided free for 6 months with the new HP 2in1 I bought from Best Buy. I am removing it ...
  • 1 me too
  • 5 replies
  • Problem
  • In Progress
Photo of mdp6181
Windows recently started an update and corrupted my computer and your software failed me!
Windows recently started an update and asked as usual download now or later. I selected during the night. When I got up my computer was c...
  • 1 me too
  • 4 replies
  • Problem
  • In Progress
Photo of white.jv
In the last few weeks emails from trusted mobile devices are being treated as suspicious by Trend when using Outlook. No problem on an IPad.
When using Outlook for email I keep receiving emails from mobile phones particularly IPhone 6 devices that Trend treats as suspicious. Th...
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of ksvandusen
Trend Micro is blocking a site I need access to
Trend Micro is blocking a site that I need access to now.
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of johnyg4
When we click on quick or full scan it says "preparing to scan" and then does not start.
It says our computer is protected but when we click on quick or full scan it says "preparing to scan" and then does not start. It hangs a...
  • 2 me toos
  • 1 reply
  • Question
  • In Progress
Photo of mail
Changes, Changes, Changes
The auto-renew on my account is set for May 27, 2018 (exp. June 1), but I need to change name, cc #, email, etc. before that. I understa...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of longgrass49
Serial No entry
I have just renewed my Maximum Security and downloaded the files, but when it asked me for the serial no. I accidently clicked on trial a...
  • 1 me too
  • 4 replies
  • Question
  • Answered
Photo of dmass
scan does not work, preparing to scan
When  click "scan now" it gets stuck in the "preparing to scan" mode
  • 1 me too
  • 2 replies
  • Problem
  • Solved
Photo of algarve
TM Maximum 2018, makes "no" updates for days,
other virus programs make virus bank updates per hour. But TM Maximum does not matter. That's a pity so I have to take Kaspersky or McAfe...
  • 2 me toos
  • 2 replies
  • Question
  • In Progress
Photo of seb9
Can't cancel auto-renewal
I want to cancel the auto-renewal, but it's not working. I've tried to follow the instructions in the FAQ on this (https://esupport.trend...
  • 1 me too
  • 6 replies
  • Problem
  • Solved