R
Neophyte

Neophyte

 • 

1 Message

 • 

70 Points

Wed, Oct 21, 2020 4:01 AM

wifi protection not working

The app opens and no longer can connect to the vpn this has been happening for weeks now. was working normally prior,

Responses

Brand User

Legend

 • 

739 Messages

 • 

10.2K Points

9 m ago

Hi robert2267,

 

Have you tried to reinstall the app and check if it's the same? Also, can you send a screenshot of this message so we can investigate it?

 

Please also provide us the following information:

 

1. Phone Model

2. Wifi Protection Version

3. Screenshots of the problem if possible

 

Please refer to the link below for the steps on how to take a screenshot:

 

How to take a screenshot to send to Trend Micro Technical Support

 

- Reine