1 Message


70 Points

Wednesday, October 21st, 2020 4:01 AM


wifi protection not working

The app opens and no longer can connect to the vpn this has been happening for weeks now. was working normally prior,

Brand User



739 Messages


10.2K Points

4 years ago

Hi robert2267,


Have you tried to reinstall the app and check if it's the same? Also, can you send a screenshot of this message so we can investigate it?


Please also provide us the following information:


1. Phone Model

2. Wifi Protection Version

3. Screenshots of the problem if possible


Please refer to the link below for the steps on how to take a screenshot:


How to take a screenshot to send to Trend Micro Technical Support


- Reine


Need Help?

Ask the Community

Latest Tech Insights