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R
Neophyte

Neophyte

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1 Message

 • 

70 Points

Wednesday, October 21st, 2020 4:01 AM

Closed

wifi protection not working

The app opens and no longer can connect to the vpn this has been happening for weeks now. was working normally prior,

Brand User

Legend

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739 Messages

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10.2K Points

3 years ago

Hi robert2267,

 

Have you tried to reinstall the app and check if it's the same? Also, can you send a screenshot of this message so we can investigate it?

 

Please also provide us the following information:

 

1. Phone Model

2. Wifi Protection Version

3. Screenshots of the problem if possible

 

Please refer to the link below for the steps on how to take a screenshot:

 

How to take a screenshot to send to Trend Micro Technical Support

 

- Reine

 

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