
Neophyte
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1 Message
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70 Points
wifi protection not working
The app opens and no longer can connect to the vpn this has been happening for weeks now. was working normally prior,
Neophyte
•
1 Message
•
70 Points
The app opens and no longer can connect to the vpn this has been happening for weeks now. was working normally prior,
reine_roque
Legend
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739 Messages
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10.2K Points
3 years ago
Hi robert2267,
Have you tried to reinstall the app and check if it's the same? Also, can you send a screenshot of this message so we can investigate it?
Please also provide us the following information:
1. Phone Model
2. Wifi Protection Version
3. Screenshots of the problem if possible
Please refer to the link below for the steps on how to take a screenshot:
How to take a screenshot to send to Trend Micro Technical Support
- Reine
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