R
Neophyte

Neophyte

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2 Messages

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120 Points

Fri, May 27, 2022 12:38 PM

Closed

Resolved

Trend Micro Wifi Protection not starting properly

For the past week, the VPN has stopped loading on my computer with the error message "Unable to Continue, Please try again and click Yes in the User Account Control dialog to allow VPN working properly."

however, upon selecting yes nothing happens and it reverts to this error message. I have tried turning wifi on and off, restarting the computer, uninstalling and reinstalling the app and removing my device from the list of devices using the VPN, yet the same issue persists.

Any help would be greatly appreciated.

Legend

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753 Messages

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13.4K Points

6 months ago

Hi, ryanthom2002

 

Welcome to Trend Micro Home Users Community.

 

Please try to uninstall the VPN manually on your device, here's how:

How to uninstall VPN Proxy One Pro

 

Once done, please follow the steps on the link below to install the program:

 

How to install VPN Proxy One Pro

 

- TM_Rochelle

Neophyte

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2 Messages

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120 Points

Hi @tm_rochelle​,

Thanks for getting back, I have tried the above steps but the same issue is happening

Legend

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753 Messages

 • 

13.4K Points

Thank you for your response, ryanthom2022

 

Please follow the steps provided on the link below to resolve the issue:

Fix "Unable to Continue" error from VPN Proxy One Pro

 

Let us know how it goes.

- TM_Rochelle

Neophyte

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1 Message

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70 Points

I have the exact same issue - it just stopped working out of nowhere - and none of these steps have helped

Legend

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753 Messages

 • 

13.4K Points

Hi, cemcgow

 

Apologies for the inconveniences this has caused you. May I know the version of Trend Micro Wifi Protectio on your device? 

 

Awaiting for your response.

- TM_Rochelle 

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