Neophyte
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2 Messages
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120 Points
Temporary loss of Internet after I wake tablet
When I wake my tablet for use, both my VPN and WiFi display as connected, but no app can connect to the Internet. I turn off my VPN, then my tablet Wifi. I reconnect my WiFi, and then my VPN. Temporary issue resolved. Only happens when my VPN is on and I put my device to sleep. Happen with two tablets.
tm_geler
Trend Security Expert
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25 Messages
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780 Points
6 months ago
Hi Isgerald,
My apologies for the delayed response on your case.
Have you tried reinstalling the Trend Micro app and check if the issue will still persist?
If the problem still reoccurs even after reinstallation, can you provide us with the actual name of the app involved on this issue and the app version so that we can investigate further.
Thanks,
TM_Geler
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lsgerald
Neophyte
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2 Messages
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120 Points
6 months ago
Thought I selected the VPN Proxy One Pro from a drop down field. Either way, that is the app. Monitoring the uninstall and reinstall on my tablet now. So far so good. Side note, Chromebook operation remains good.
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tm_glenn
Trend Security Expert
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26 Messages
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570 Points
6 months ago
Hi @lsgerald,
Thank you for letting us know about your issue. It seems like the problem has been resolved after the reinstallation, which suggests that the update might have fixed the issue. Do you need any further assistance at this time?
TM_glenn
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