L
Neophyte

Neophyte

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2 Messages

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120 Points

Monday, March 27th, 2023 2:11 PM

Closed

Resolved

Temporary loss of Internet after I wake tablet

When I wake my tablet for use, both my VPN and WiFi display as connected,  but no app can connect to the Internet. I turn off my VPN, then my tablet Wifi. I reconnect my WiFi, and then my VPN. Temporary issue resolved. Only happens when my VPN is on and I put my device to sleep. Happen with two tablets. 

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Brand User

Trend Security Expert

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25 Messages

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780 Points

1 year ago

Hi Isgerald,

My apologies for the delayed response on your case.

Have you tried reinstalling the Trend Micro app and check if the issue will still persist?

If the problem still reoccurs even after reinstallation, can you provide us with the actual name of the app involved on this issue and the app version so that we can investigate further.

Thanks,
TM_Geler

Neophyte

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2 Messages

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120 Points

1 year ago

Thought I selected the VPN Proxy One Pro from a drop down field. Either way, that is the app. Monitoring the uninstall and reinstall on my tablet now. So far so good. Side note, Chromebook operation remains good. 

Brand User

Trend Security Expert

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35 Messages

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750 Points

1 year ago

Hi @lsgerald,

Thank you for letting us know about your issue. It seems like the problem has been resolved after the reinstallation, which suggests that the update might have fixed the issue. Do you need any further assistance at this time?

TM_glenn

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