L

1 Message

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70 Points

Fri, Sep 11, 2020 11:26 AM

Closed

Device now blocked by Trend Micro

My Samsung Tablet S6 is set up on the Trend Micro WiFi Protection but suddenly it seems to be blocked as I xant access the internet, every try comes up with a Website Blocked message, then goes to Connection Not Private page.
The device is still showing in the app as connected and allowed. I've restarted the Tablet with no success....
Any advice as to how to fix this?
Brand User

Hustler

 • 

116 Messages

 • 

1.8K Points

1 y ago

Hi littlefrance60!

 

May we ask for the following information to check on this:

 

1. Screenshot of the exact blocking message (You may click this link to view how to take a screenshot)
2. Trend Micro WiFi Protection Version
3. Other VPN App installed

 

You can also try to reinstall the Trend Micro WiFi Protection app and check if the same issue persists.

 

Awaiting for your response.

 

 


-TM_Aly

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