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Sorry to hear your experience, jgoodlad.It's good to know that everything's all good on your end now. Thanks to you, Amir.Let us know if you need more help. Cheers!- Kim
Removes files without asking etc. GOODBYE trend after 10 years !!
After many years with Trend I have had enough of the product !! I ran a scan. Before doing so I unticked delete unwanted programs and files etc autom
Hi john,Welcome to the community!To remove the application, do the following below :1) On your keyboard, press the Windows + R keys2) In the Open field, type "appwiz.cpl", then press ENTER. The Programs and Features window will o
Hi turpg68 and welcome to Trend Micro community!We are not sure how your emails disappears from the inbox but since you mentioned that the message is being sent, possibly it is on the sent items. May I know your email provider and your mail clie
HI, I am sure I have a virus on my PC, every time I get sent an email with personal information in the content, it disappears from the inbox within se
Thank you for the update jolivae11! Regards
Hello bob.smith25 and welcome to the Community!Thank you for letting us know about this question that you have in mind. Apologies for the delay in our reply.We aren't sure about as to which specific compatibility issue are you referring to altho
Hi fd139959,One of the reason why you are experiencing the problem is because, there is a program installed on your computer that conflicts with your Trend Micro program.Make sure that there is no other antivirus program installed on your computer.Yo
Just installed on another computer and it will not stay protected After every restart nit come up unprotected
have to hit enable protection to get the protection to work
Hi m25ludwig!Welcome to the community!We checked the records and found out who was that specific engineer. We made sure to let him know that he did a great job and we are very happy to know that it was a great experience overall. Let us know if you h
Very helpful tech support
Called tech support and spoke to Kim (not sure of the spelling). He was extremely helpful and professional.
Hi marrabel30,Thank you for the update will send you a mail on the case iD we created. Please also reply on that mail for tracking.Best regardsALLENR
Somewhat slow on loading, could not "save" as froze the system at 82%...no problems when pressed "run"
Asus laptopp F555D O/S Windows 10
Hi liz.logan.51, Thank you for your immediate response. We have already informed our senior engineers about this concern and as of the moment, they are still checking on this. We'll let you know once we have heard from them. ~Pia
No longer receiving updates
About a week ago, all notifications from the forum just stopped. How do I get the notifications back again?
Hello @yng248su and welcome to the Trend Micro Community!Thank you for letting us know about this issue that you encountered. We apologize for whatever inconvenience this has caused you. We understand that you are a very busy person.Regarding with th
Win 10 defender keep turning on
i'm using Trend Micro Internet Security. When i start my computer sometimes TM doesn't activate and Win 10 defender is disabled. Trying to activate TM
Hi, jenner.llew. To help you troubleshoot the issue, could you answer the questions provided: 1. Is your Trend Micro Security program in its latest version? 2. Are you receiving any detection from Trend Micro whenever you're trying to install Sensei
Caont Install From: file:///C:/Agile VSTO 2.0 Install Package/Sensei Agile VSTO V2.vsto
Who can Help?????************** Exception Text ************** System.Security.SecurityException: Customized functionality in this application will not
Hi wslyh_fd511c, Trend Micro will still protect your computer as usual but Trend Micro Security 2020 will be the last version compatible with Windows 7 computers. Let me know if you need more help. - Kath
SUPPORT FOR WIN 7 PRO AFTER JAN 2020?
microsoft is ending all support for win 7 after jan 2020. their info says that my system will be at risk for all sorts of "gremlins,spyware,virus
Hi chulufox and welcome to the community!I was able to check the program installed on your computer. Based on our records your HP-Laptop is still running on the Version 11.0.Possibly the upgrade did not push through on your computer.Current
Trend Micro Maximum Security not updating, should I be worried?
Running Trend Micro Maximum Security on an HP Laptop, Windows 10 Home Premium.Tried updating the programme 3 times today but the programme failed to u
Hi trailmaker.au,We're sorry to hear of your experience.Can you check the CPU usage of your Trend Micro program through task manager? If it's possible to take a screenshot and send it here, we would appreciate it. May I know the specifications of you
Your product is slowing my computer so much I do not think I will renew my subscription!!!
Slows my pc too much to make is usable.
Hi liam.osborne95 and Welcome to the Community!Thank you for bringing this to our attention.For futher instructions you can refer to this link below.“Starting your protection” appears from the Trend Micro programHope this helps!Trend Micro Home
please lend a hand
Hi, My Trend maximum security will not open at all and is stuck saying "starting your protection... please wait". What do i do? i think i have a virus
Hi @normgerr06, we are confirming the details of access the Toolbar requires but I am pretty sure it does not access your personal information.Trend Micro Home Users Community
Safeguarding Google - reading all data
Safeguarding Google tells me that the Trend Micro Toolbar can "Read and change all your data on websites you visit". Why would I want a feature that
After confirming, we noticed that you have contacted our Phone Support over this issue and I see that the Support Team was able to speed up the resolution of your issue. Please let us know if you need further assistance.Trend Micro Home Users Communi
a double dilemma
On October 1st I purchased a renewal of Trend security which was said to expire on 14th October. However in the Product Panel it says that my item ex
Good news! We've extended the expiration of your new SN to July 20, 2017. Please check!Please feel free to ask questions or report product issues in the community in the future. Thanks!Trend Micro Home Users Community
Why is when up renew your protection if you still have a number of days on your subscription you loose them. In my case my subscription did not expire
Hi Jo, we've merged this post to an existing conversation since the contents are the same.For your "govome" question, we suspect this is a Browser Hijack potentially unwanted software. Please follow the steps below to fix your issue. Here's for your
Can you help me get rid of govome.inspsearch.com as it has taken over my Google search? I have tried a few option from the web without success. Thank
Hello stooges and welcome to community! As I have checked your Trend Micro Account, It seems that you are still using an old version of the Trend Micro Maximum Security but your subscription is not expired. Rest assured that you can still r