Skip to main content

Official

Accepted

Unanswered

Advanced Filters

Search Results (5.4K)

Activity
I need to shutdown the 'Trend Micro Solution Platform' service.

Since renewing I received an updated version.This version will not let me stop the 'Trend Micro Solution Platform' service or flag it for a manual sta

Problem

 • PC Security

358

2

Fraud Buster

I too would like to turn off Fraud Buster. Since I activated it, I get more unwanted and not trusted emails. I don't see the benefit.

 posted 

2 days ago

 • 

Last response by 

alyssa_alonzo 

8 hours ago

Problem

 • PC Security

21

4

0

Got hacked on my iPad

On my iPad it say my subscription has expired and it was hacked . My Computer say it doesn’t expire until 2021. What’s going on do I have protection o

 posted 

16 hours ago

 • 

Last response by 

reine_roque 

15 hours ago

Problem

 • Mobile Security for iOS

9

1

0

cannot run full scan seems to stall at about 55% and cant get scan to continue

running full scan goes fine until about 50% then get message scan running slow followed directions for stopping scan and re-running but it has been al

 posted 

21 hours ago

 • 

Last response by 

reine_roque 

20 hours ago

Problem

 • PC Security

9

1

0

SECOND DEVICE PROTECTION

The trend protection ceased on my second device for my wife. How do I fix this please?

 posted 

a day ago

 • 

Last response by 

krizia_rosales 

a day ago

Question

 • PC Security

19

1

Hi just got this message on my laptop:

About legacy system extensions Some system extensions will not be compatible with a future version of macOS. System extensions are a category of soft

 posted 

a day ago

 • 

Last response by 

krizia_rosales 

a day ago

Question

 • Mac Security

10

1

0

Allowing permissions

You want me to allow permissions to get all features, but you provide me with no instructions on how to do this. Can you help a novice?

Question

 • Mobile Security for Android

21

2

0

All Microsoft Windows 10 updates remove my Trend Micro anti viru

All Microsoft Windows 10 updates remove my Trend Micro anti virus. Is it because Microsoft want me to only use their products? it is very frustrating

 posted 

2 days ago

 • 

Last response by 

reine_roque 

2 days ago

Problem

 • PC Security

32

1

0

VPN

I would like to know why the VPN menu function no longer works. Any problem with this menu?

 posted 

3 months ago

 • 

Last response by 

alyssa_alonzo 

2 days ago

Question

 • Mobile Security for Android

61

4

0

Accepted Solution

Closed

Client 11.0.1976 causing kernel panic unable to shutdown MacBook Air after upgrade to BigSur

Having recently upgraded to OS Big Sur and updated Tren Micro automatically, I discovered a problem shutting down my laptop.On each replicable shutdow

 posted 

2 days ago

 • 

Last response by 

krizia_rosales 

2 days ago

Problem

 • Mac Security

8

1

0

PayGuard default browser is incorrect

Where do you set the default browser in TM? When I open PayGuard, it defaults to IE even though my default browser is FF.

Question

 • PC Security

66

5

Accepted Solution

secure erase deletes files before confirmation

on two separate occasions today, right clicking a file/folder and clicking 'delete with secure erase' makes the file/folder disappear before

 posted 

4 days ago

 • 

Last response by 

reine_roque 

4 days ago

Problem

 • PC Security

31

1

0

Mobile Security is switching of bluetooth

Do you have any idea what I should do to prevent Mobile Security from switching of the Bluetooth connection?HiWhen I connect Android auto, the mobile

 posted 

11 days ago

 • 

Last response by 

saccharine_ching 

5 days ago

Problem

 • Mobile Security for Android

58

1

0

Shit product does not work

See above, will be looking for a new security app, not renewing

 posted 

5 days ago

 • 

Last response by 

reine_roque 

5 days ago

Idea

 • Mobile Security for Android

33

1

0

Web guard

Web guard keeps turning off randomly,

 posted 

5 days ago

 • 

Last response by 

reine_roque 

5 days ago

Idea

 • Mobile Security for Android

11

1

0

Trend Micro Check - Your 24/7 cybersecurity companion is at your service now!

Trend Micro Check is now available on Messenger, WhatsApp, and Chrome web store 🎉  Simply send anything suspicious to Trend Micro Check &mdash

Article

 • PC Security

79

0

Continuous Protection Plan annoying daily pop-ups

How do you disable the almost daily pop-ups of this Continuous Protection Plan crap?  I have a 3 year subscription I don't need to be HARASSED da

 posted 

2 years ago

 • 

Last response by 

katherine_turqueza 

6 days ago

Problem

 • PC Security

47

4

Trend Micro Maximum Security not opening

I am unable to open Trend Micro Maximum Security.I have had to installed Trend Micro a number of times because just after I installed it I can open up

Problem

 • PC Security

110

7

0

New Big Sur

I upgraded to the latest version of Antivirus for Mac to work with Big Sur. While it worked for a couple of days, I've started receiving an erro

 posted 

7 days ago

 • 

Last response by 

tm_cha 

7 days ago

Question

 • Mac Security

26

1

0

COVID Guest Sign In's Problematic

Whenever signing in, I am redirected to a 'suspicious page'However, it's not from the website I'm on, it's turning my entered email address into a web

 posted 

7 days ago

 • 

Last response by 

saccharine_ching 

7 days ago

Problem

 • Mobile Security for Android

27

1

0