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KeyFreeze rootkit

i installed "KeyFreeze" and even though it got a bad rating on virustotal, i foolishly installed ittrend micro and virustotal don't detect the rootkitafter installing, it phones home to a server if it thinks it won't be detected, then windows update is modified to install a bios

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 • PC Security

68

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0

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Multiple pages opening in PayGuard

Does PayGuard have to open a new tab for every action or procedure I make within a single banking session? It never used to. I used to be able to open PayGuard, log into my bank and it would stay on the same tab. Now I get up to 6 or 7 tabs opening up. Very annoying.

Problem

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 • PC Security

224

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0

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Manage folders in Folder Shield

I have a question about managing folders in Folder Shield.How can I add hidden folders to be also protected with Folder Shield? When managing folders those folders are not shown to be selected.If this is at the moment not possible I would suggest to make a change to show those folders also.Thank you

Idea

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Replied

 • PC Security

51

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Why s SysWOW64 being blocked?

C:\Windows\SysWOW64 (powershell) is being blocked every morning.

Question

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 • PC Security

54

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Trend Micro Reclassifies Malware Links as Safe.

Greetings,I was going to report this issue a while ago and feel now is the right time.There is a reclassification portal where business and home users can submit reclassification requests.The issue here is that it reclassifies links leading to malware payload as safe quite frequently.The latest inst

Problem

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 • PC Security

115

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0

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Trend Micro UI Bug

Hello,This post is to report Trend Micro UI opening bug. Sometimes when trying to bring the main console, there is just the Trend Miro icon on the taskbar stuck on UPK://Tittanium, but nothing appears. If I close the icon via hovering over it and pressing "X", the tray icon becomes unrespo

Problem

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 • PC Security

124

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unable to connect to trend micro

Trend Micro Maximum Security cannot update. Continuously returns error "! Unable to connect to Trend Micro".- Have tried connecting to different internet connections and no change.- Subscription still valid- Windows 10

Problem

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 • PC Security

302

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0

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Closed

Pay Guard deletes cart: unable to send additional reply on a topic I raised

I raised a topic "Pay Guard deletes cart" and received replies which indicate that since I cannot switch from an ordinary browser window to a Pay Guard window I have to start any visit to a website from which I might make purchases in Pay Guard. Despite this, I am (in some sites but not ot

Problem

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Resolved

 • PC Security

48

5

Accepted Solution

Closed

I can't open the program

My pc shut off on its own this morning after I 'woke' it. Trend will not start up now.

Question

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Answered

 • PC Security

77

4

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Closed

Pay Guard deletes cart

Whenever I open an online order page in Pay Guard, my cart has been emptied even though the goods I've ordered are still in the cart in the non-Pay Guard page. This defeats the purpose of Pay Guard and means I have to disable Data Theft Protection temporarily so that I can pay in the non-Pay Gu

Problem

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Resolved

 • PC Security

42

3

Accepted Solution

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Threat Cleanup Minor Error

Hello,I am reporting a minor cleanup issue.The highlighted item is a threat that was cleaned, but apparently, not entirely. It was initially not detected, but was then reclassified after my submission.The startup item should have been removed. The registry entry is located in HKEY_CURRENT_USER\SOFTW

Problem

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Resolved

 • PC Security

51

3

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Closed

Trend Micro Security Lite Uses an Outdated Pattern File

Hello,I am not sure if this is the right place to report, but the latest beta of Trend Micro (Security Lite) uses a severely outdated pattern file. The Smart Scan Agent Pattern version in use is 16.427.95 and the current version is 16.495.95.Considering this number increments by 2 each day (tomorrow

Problem

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Resolved

 • PC Security

55

2

Accepted Solution

Closed

auto renewal

I don't want automatic renewal. The website sneeks that in when you try to renew. I'll go elsewhere if they can't fix that.

Question

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Answered

 • PC Security

46

1

0

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Closed

Chrome and MS Edge and network not working with Maximum Security v17

The computer has been running very slow since the last updates of Maximum Security v17. Chrome and Edge hardly turn on. There is heavy traffic on the network ("akamaitechnonogies.com"). I cannot reach your support service. Whatever the error in the application left me in a difficult situat

Problem

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Resolved

 • PC Security

102

7

Accepted Solution

Closed

Program interface does not open

Hi, I've been using Trend Micro for 10 days, but only now I realized something that I hadn't noticed before, every time I play or watch series in full screen the program (interface) doesn't open when I double-click, I also try to right click over the icon and 'open main console&#

Problem

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 • PC Security

73

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Closed

Green Highlighting - how to turn off

Hi, how can I turn off the green highlighting of links? I find it very annoying especially while trying to proofread emails I'm sending to clients!

Question

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Answered

 • PC Security

319

1

Accepted Solution

Closed

Trend Micro PC Health Check-Up Doesn't Detect Temporary Files

Hi,From the Trend Micro settings I am left with the impression that it should be cleaning temporary files, recycle bin contents and browser caches automatically.I've ran the tool many times, but it doesn't seem to detect anything, even though %temp% directory for example is quite overwhelm

Problem

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Resolved

 • PC Security

70

4

0

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Closed

Popups distracting Gaming

I have Trend even set to Mute Mode when in Full screen mode. They pop up and cause me to be distracted and takes the mouse cursor away from any game I'm playing. The pop ups are the basics saying This number of web filters stopped, your PC is in great health, etc... The pop ups don't stop

Problem

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Resolved

 • PC Security

48

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0

Accepted Solution

dropbox desktop app

I have configured Dropbox to have the app going in the system tray whenever I am working on my HP PC laptop. However it always closes within an hour or two and I have to consciously start it again to get any syncing to continue. Support says to check the firewall but I cant see what I'm suppos

Question

 • PC Security

65

2

0

Accepted Solution

Closed

secure erase deletes files before confirmation

on two separate occasions today, right clicking a file/folder and clicking 'delete with secure erase' makes the file/folder disappear before the confirmation dialogue shows up, then clicking either yes or no has no effect.it seems to be moving the file/folder to an unknown location, rather

Problem

 • PC Security

106

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