Official

Accepted

Unanswered

Advanced Filters

Search Results (94)

Most Recent

Accepted Solution

Closed

Installation error message

On the 2nd computer it will not install. I get the message: Program Compatibility Assistant This app can’t run on this device Trend Micro Security This app can’t run because it causes security or performance issues on Windows.  A new version may be available. Check with your software provi

Question

 • PC Security

126

2

0

Accepted Solution

Closed

Not downloading

I couldn't download the trend micro Maximum security on my laptop, whenever I try to download, it says that the URL has been mispelt or no longer found please help

Problem

 • PC Security

39

1

0

Accepted Solution

Closed

Suspicious File Blocked when building / running code in VS2019.

I keep getting a Suspicios File Blocked message everyting I build and run an application I am running in VB.net in Visual Studio 2019 even though I have made the folder an exception for Trend Micro not to scan in real time.Originally I had the source code on my NAS server and all was well but the bu

Question

 • PC Security

102

2

0

Accepted Solution

Closed

Constant pop ups re blocked websites

I'm using Trend Security Software on my Dell PC (Microsoft s/w) essentially to check for viruses. In the last few weeks I've also been getting Trend pops warning me about a suspicious website that should not be opened.  It's annoying because it happens every minute or two or even more frequent

Problem

 • PC Security

29

2

0

Accepted Solution

Closed

17.7 varsion

My Trend Micro seems to have entirely disappeared from my computer. I have no protection!  What is going on????

Problem

 • 

Resolved

 • PC Security

35

3

0

Accepted Solution

Closed

Names of protected devices don't match (Windows vs Trend Micro account)

I have TrendMicro Max Protection with 5 devices available, and it is running, up to date, on 3 devices. But, the names for protected devices, in my Trend Micro account, do not match the names shown in Windows for the PCs that (actually) run the program. One name matches; 2 other devices are protecte

Question

 • 

Answered

 • PC Security

56

2

0

Accepted Solution

Closed

is brondan.com scam?

Yesterday I accessed www.brondan.com without a problem. Today Trend tells me this is a scam site? I can not verify as it is a new site. Did anyone order from brondan.com and did ger what they ordered?

Question

 • 

Answered

 • PC Security

151

3

Accepted Solution

Closed

Trend Micro is Acting Strange

I recently downloaded Windows 11, I don't know if that is the issue but what has been going on with my Trend Micro is really strange. There is a window of time in which I turn on my computer and Trend Micro works properly, then two minutes later it turns off and Windows gives me a reminder to turn o

Problem

 • 

Resolved

 • PC Security

219

3

Accepted Solution

Closed

"please connect to the internet to maintain protection"

Trend for some reason disconnects from the internet and the icon has a yellow dot on it, if I hover the mouse over it, the message say "please connect to the internet to maintain protection"But I am connected to the internet, I don't have any connection issues, it only Trend Micro that wont update o

Question

 • 

Answered

 • PC Security

60

3

0

Accepted Solution

Closed

stuck on preparing to install

the computer has been stuck for over 2 hours with thisMust be using the cheapest programmers when they make these programs these days.How do i get my money back as you are in violation of my countries consumer laws as the product is not fit for purpose.I bought an anti virus program,which this clear

Question

 • 

Answered

 • PC Security

462

2

0

Accepted Solution

Closed

Trend Micro Wants to Update but Can't

Recently my Trend Micro Internet Security prompted me to update but it wont let me. I have scanned for viruses or malware and there isn't any, I am on a working internet connection and I don't have any other internet security software on my computer. When I press the button it will start to search f

Problem

 • 

Resolved

 • PC Security

102

2

0

Accepted Solution

Closed

Trend Micro toolbar makes Google search results unreadable

Can you read these search results? I can't.  How do I change preferences on the TM toolbar to fix this?

Question

 • 

Answered

 • PC Security

82

4

Accepted Solution

Closed

Make Scans less annoying

Please stop the pop up alert before a scan starts it's annoying and sometimes is in the way with what I'm reading or doing on my laptop and have to dismiss it or tell it to start the scan manually. I know the scan will be starting soon because that's the time I chose for it to start, I don't want to

Problem

 • 

Resolved

 • PC Security

35

2

Accepted Solution

Closed

I accidentally delete my Trend Micro

How can I put it back on my computer? I have the one user antivirus+

Problem

 • 

Resolved

 • PC Security

61

1

0

Accepted Solution

Closed

How do I set up folder shield

Pop up keeps telling me to set up folder shield, and when I click on it nothing happens. DO I need to set this up? IF so, how do I do it?

Question

 • 

Answered

 • PC Security

46

1

0

Accepted Solution

Closed

Comodo Firewall Free compatibility with Trend Micro Maximum Security

Hi! Is Comodo Firewall Free compatible with Trend Micro Maximum Security? https://personalfirewall.comodo.com/

Question

 • 

Answered

 • PC Security

97

2

Accepted Solution

Closed

Upgrade of license from 1 device to multiple

Hi, I have just bought another laptop for home (Windows 10) and am looking to upgrade my Maximum Security license from 1 device to 2 (or 3 which is the next level). Your team in the chat could only recommend to buy another license. Are you offering anything to upgrade the package I have subscribed

Question

 • 

Answered

 • PC Security

104

4

0

Accepted Solution

Closed

Pay Gard

How do I know that Pay Gard is functioning

Question

 • 

Answered

 • PC Security

39

1

0

Accepted Solution

Closed

renewal popup

I'm getting renewal popups telling me to renew now, before my protection runs out tomorrow. Thats great, except my computer is not even a week old, and program says expires 08/06/22. Now i'm left wondering if I made the right choice in anti virus software????

Question

 • 

Answered

 • PC Security

54

1

0

Accepted Solution

Closed

How to turn off annoying Website Blocked pop up message

Hi, i really need to get this pop up notification to stop because I dont have time every 5 mins to click on it. How do we stop it?

Problem

 • 

Resolved

 • PC Security

81

2

0