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Trend Micro Wifi Protection not starting properly

For the past week, the VPN has stopped loading on my computer with the error message "Unable to Continue, Please try again and click Yes in the User Account Control dialog to allow VPN working properly."however, upon selecting yes nothing happens and it reverts to this error message. I have tried tu

Problem

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Resolved

 • VPN Proxy One Pro

130

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Message to renew Premium Version

I keep getting messages to renew the Premium Version; I have automatic renewal for the standard package and am happy with that. How do I stop the annoying reminders?

Question

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Answered

 • Mobile Security for iOS

44

1

0

Closed

Why are the Sonic and Subway apps a concern? Thanks

Why are the Sonic and Subway apps a concern? Thanks

Question

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Answered

 • Mobile Security for Android

35

1

0

Closed

Scan hangs on licensemanagershellext.exe

The Trend Micro Scan Engine hangs on the file Licensemanagershellext.exe EVERY single time it runs. I have excluded the location.  I have excluded the file.  nothing works.

Question

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Answered

 • PC Security

25

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0

Closed

Lost Device Location not working

I have deleted and re-installed both the Trend app on my phone ( Samsung Note4 Android version 6.0.1 ) plus the complete version of Max Security on my desktop. I have sent every screenshot that Trend have requested plus a couple more about my phone but have received no help in resolving this. I hav

Problem

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Resolved

 • Mobile Security for Android

37

2

0

Closed

why do I keep getting prompted for updates - why is it not automatic?

Why do I keep getting annoying requests to update? I expect my security software to keep itself up to date.  No additional permission is needed.

Question

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Answered

 • PC Security

16

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0

Closed

Why does it take forever for files to download?

Every time I want to download a file, it takes forever for it to complete, due to scan from Trend Micro security. Can I disable this feature, limit what files it downloads, etc?

Question

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Answered

 • PC Security

39

1

0

Closed

Leading up to the end of subscription, Trend Micro takes away the update capability

2 Weeks from the end of my subscription, the update functionality has disappeared from the Scanning screen of my Trend Micro account, leaving my computer vulnerable to any new, undetected security issues, Why is this so, I paid for the entire period of my subscription to be protected with updates?

Problem

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Resolved

 • PC Security

29

1

0

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iPhone PROBLEM!

I had this on my Android phone last, but now that I’ve got it on my iPhone it’s worse! Why can’t this take a secret snap picture if someone put’s in the wrong code??? Let alone it should also record voice for thirty seconds afterwards, and even record the finger print as well

Idea

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Replied

 • Mobile Security for iOS

51

1

0

Closed

Unable to restore my purchase upon subscription renewal

Have renewed my subscription on the 6th of July, have received an order confirmation email with the serial no. The product has now expired and it is telling me to renew it. I have tried to restore the purchase but it does not work. Please advise.

Question

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Answered

 • Mobile Security for iOS

75

1

0

Closed

Why wasn’t 2scam emails I received not detected by Trend Mobile Security

I received scam emails, 1 by a fake PayPal user another from another person but both related to the same situation. These were not detected by Trend Mobile Security and I was scaled for $2500

Question

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Answered

 • Mobile Security for iOS

48

1

0

Closed

Text messages from email addresses containing pornography

I am receiving different text messages incoming to my cell number with the same link directingnit to different pornographic sites. How do I stop this?! I am tired of it!!! They come from gmail, hotmail, Microsoft!!!!!

Problem

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Resolved

 • Mobile Security for Android

133

1

0

Closed

Too many unnecessary notifications

So it turns out the Android mobile app has the same issue as the desktop app. Too many unnecessary notifications, like suggestions to use certain features, as opposed to notifications about actual concrete issues on the phone. And they appear at least a few times a day. On the mobile app, there is a

Problem

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Resolved

 • Mobile Security for Android

38

1

0

Closed

Twitter and Facebook Phishing Scams

  Social media is a prime target of scams. Stay vigilant on how you interact with the things you see on your social media accounts.   Here are the recent finding from the Trend Micro Research Team on how phishing scams happen on these two popular social media platforms – Twitter and

Article

 • PC Security

34

0

Closed

Disney+

The VPN does not work with services such as Disney+if I turn off VPN Disney+ works if I turn VPN on Disney+ does NOT work if I want to use services such as Disney does this mean I must turn everything off and risk exposure? please advise.

Question

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Answered

 • Mobile Security for iOS

28

2

0

Closed

External hard drive will not mount

one of my external hard drives will not mount on my iMac, can the drive be repaired, restored or the data transferred to another External drive..

Question

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Answered

 • Mac Security

16

1

Closed

People calling my phone saying I called them and I did not

Why are people calling me mad because they said I just called them and I did not. What can be done

Problem

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Resolved

 • Mobile Security for Android

58

1

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Closed

Pinned

Managing Trend Micro Community Notifications

To keep up-to-date with your Community activities such as Posts, Replies, and Announcements, you have an option to receive notifications either via Email or within Community. To manage these notifications: Go to your profile icon, choose Profile Settings, then select the Notifications tab. &nbs

Article

 • PC Security

948

4

Closed

Internet explorer

When I try to get help for protection on muy internet explorer It says Page Not found You may have mistyped the address or the page may have moved Please help me with this problem I have been trying to help my internet explorer but nothing has worked

Question

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Answered

 • PC Security

20

1

0

Closed

TM popups and horrible sound interrupting videos

All notifications are off. android doesnt seem to have your mute button. automatic scans and updates are off..I update manually..Highly annoying to be enjoying a video, and TM popup+horrible sound comes over the top of it. To add insult to injury, a TM menu comes over the top of the video sometimes,

Question

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Answered

 • Mobile Security for Android

18

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0