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Forget the Main Console password

Just renewed my subscription. Have reinstalled as instructed. Then went and changed and updated account details to ne email address. Then saved. Then

 posted 

5 y ago

 • 

Last response by 

tm_claudia 

5 y ago

Problem

 • PC Security

11

1

Closed

Hacked

I opened an att from someone I know and it was a virus which has been passed on to all my contacts. Is it enough to just change my passwork

 posted 

5 y ago

 • 

Last response by 

tm_claudia 

5 y ago

Problem

 • PC Security

10

1

Closed

How to remove Zeus pop up

computer locks up , blue screen with a whole heap of computer numbers and a voice saying the computer is infected by zeus virus and we need to call so

 posted 

5 y ago

 • 

Last response by 

tm_claudia 

5 y ago

Problem

 • PC Security

16

2

Closed

How to view virus details

Trendmicro Internet Security detected threats and has them listed in the logs. However, you can't expand the logs windows to see the complete file pa

 posted 

5 y ago

 • 

Last response by 

tm_l 

5 y ago

Question

 • PC Security

9

1

Closed

data encryption

does trend micro provide data encryption

 posted 

5 y ago

 • 

Last response by 

tm_l 

5 y ago

Question

 • PC Security

12

1

Closed

Trend Micro extensions crash Firefox

Firefox just crashes if I enable Trend Micro BEP Firefox extension 9.1.0.1035 or Trend Micro Osprey Firefox extension 2.0.0.1083. I am using Windows 7

 posted 

5 y ago

 • 

Last response by 

tm_claudia 

5 y ago

Problem

 • PC Security

20

5

Closed

Mis-charged for Maximum Security license renewal

Re Customer 473922535003 Your price table shows cost as $129.95 for 24 month Max Security 4 Device renewal however I have been charged $139.95. Please

 posted 

5 y ago

 • 

Last response by 

tm_claudia 

5 y ago

Problem

 • PC Security

12

4

Closed

Should I leave AVG protection on or uninstall it?

I have AVG Protection on one of the laptops i have installed TrendMicro onto, shoudl I leave this on or unistall it? If i unistall it, AVG is giving m

 posted 

5 y ago

 • 

Last response by 

tm_l 

5 y ago

Question

 • PC Security

9

1

Closed

How to turn on protection after replaced motherboard

Have just had motherboard replaced. how do i turn on protection? laptop says to restart computer to fix problem. didn't work

 posted 

5 y ago

 • 

Last response by 

tm_claudia 

5 y ago

Problem

 • PC Security

11

1

Closed

Why won't my protection stay on?

Trend Micro product version

 posted 

5 y ago

 • 

Last response by 

tm_claudia 

5 y ago

Problem

 • PC Security

6

1

Closed

BSOD: DllRegisterServer failed

I just received the following message one of my Windows 10 computers running Trend Micro Internet Security. BSOD: DllRegisterServer failed with error

 posted 

5 y ago

 • 

Last response by 

tm_claudia 

5 y ago

Problem

 • PC Security

13

1

Closed

High CPU usage

Twice daily Trend software hijacks 78% or more of my CPU and "locks" up my PC, what's going on, any setting I can change to limit this?

 posted 

5 y ago

 • 

Last response by 

tm_l 

5 y ago

Problem

 • PC Security

83

1

Closed

BSOD message

I clicked on a website earlier and my computer froze, it had a message with a blue screen and said I won't be able to close my browser (which I couldn

 posted 

5 y ago

 • 

Last response by 

tm_claudia 

5 y ago

Problem

 • PC Security

8

6

Closed

[FAQ] Seeing BSOD full screen message, what to do

We're seeing more technical support scams recently, where fake critical system error messages are displayed after clicking on a web link or from a rec

Article

21

0

Closed

Upgrading to a five machine license.

Have looked over the topics and haven't found what I need. I have the Maximum Security 2015 for three devices, but need to add another machine. How

 posted 

5 y ago

 • 

Last response by 

tm_jb 

5 y ago

Question

 • PC Security

9

1

Closed

Resource Hog (high CPU and memory)

It just recently started happening. he Trend Micro Anti-Malware Solution is always running and using the resources shown in the task manager CPU 20-3

Problem

 • PC Security

145

5

Closed

Can't upload photos to Zenfolio

I am having trouble uploading photos to my photography studio website at the following location:http://www.zenfolio.com/joansphotostu... When I have

 posted 

5 y ago

 • 

Last response by 

tm_claudia 

5 y ago

Problem

 • PC Security

11

2

Closed

Unable to install update

I am getting messages "Unable to install update. Please connect to internet" (I am connected) and also "Something is wrong with the file received from

 posted 

5 y ago

 • 

Last response by 

tm_claudia 

5 y ago

Problem

 • PC Security

21

3

Closed

[How-To] Change appearance of your name in the community

To display your first name or full name in your community posts and replies, here's how:In the community web page, locate your name at the top right c

Article

15

0

Closed

Can't watch Youtube videos

Why can't I watch youtube videos and get on important things that I need for school? Security blocks everything....

 posted 

5 y ago

 • 

Last response by 

tm_l 

5 y ago

Question

 • PC Security

46

1