Skip to main content

Official

Accepted

Unanswered

Advanced Filters

Search Results (5.5K)

Activity

Closed

Want to install Shockwave flash player

I've been trying to download Shockwave flash player, but I have been unsuccessful. Is it possible that Trend M is blocking the installation? If so, ho

 posted 

5 years ago

 • 

Last response by 

tm_claudia 

5 years ago

Problem

 • PC Security

16

1

Closed

Trend Micro vs McAfee compatibility

Hi - can you please advise best option as a result of loading Adobe onto my laptop McAfee security scan plus loaded as well. I have noticed slower int

 posted 

5 years ago

 • 

Last response by 

tm_l 

5 years ago

Question

 • PC Security

56

4

Closed

program does not start automatically when I start my computer

I have to manually open the software when I start my computer.

 posted 

5 years ago

 • 

Last response by 

tm_steve 

5 years ago

Problem

 • PC Security

228

6

Closed

Forget my password

purchased new computer. Where do I find current internet password

 posted 

5 years ago

 • 

Last response by 

tm_claudia 

5 years ago

Question

 • PC Security

11

1

Closed

How do I restore non-malicious quarantined file: CW32.exe

I need this file. It is not a virus!

 posted 

5 years ago

 • 

Last response by 

tm_l 

5 years ago

Question

 • PC Security

30

2

Closed

mobile security

Hi, need to update my trend mobile security, message was sent to my mobile to pay, not sure if it is a scam, do trend have my mobile details...???

 posted 

5 years ago

 • 

Last response by 

tm_claudia 

5 years ago

Question

 • Mobile Security for Android

19

3

Closed

additional licence required

Please advise what is the best option to increase from 6-user licence to 8?

 posted 

5 years ago

 • 

Last response by 

tm_percy 

5 years ago

Question

 • PC Security

8

1

Closed

How do I remove an expired subscription from my account?

Last time I renewed, instead of extending expired subscription it provided me a new activation number. Now I want to get rid of the old expired activ

 posted 

5 years ago

 • 

Last response by 

tm_claudia 

5 years ago

Question

 • PC Security

149

2

Closed

Windows Firewall Control

Hello, Following a clean install of Windows 10. I installed my Trend Micro and my Firewall (Windows Firewall Control 4). I have put the firewall on th

 posted 

5 years ago

 • 

Last response by 

crabtree24 

5 years ago

Question

 • PC Security

16

6

Closed

Unable to activate by a new serial number

I can't get the virus scan activated. It won't accept the new Serial Number.

 posted 

5 years ago

 • 

Last response by 

tm_claudia 

5 years ago

Problem

 • PC Security

24

2

Closed

Results Window is frozen after MALWARE SCAN and DUPLICATES SCAN

Twice today, once after scanning for viruses/malware and another after scanning for duplicate files, the results window is frozen in that the cursor n

 posted 

5 years ago

 • 

Last response by 

tm_claudia 

5 years ago

Problem

 • PC Security

7

1

Closed

mpc cleaner

virus installed on my computer, installs random programs. Cannot find virus. Virus installed MPC cleaner on comp. Control panel does not see it. T

 posted 

5 years ago

 • 

Last response by 

tm_claudia 

5 years ago

Question

 • PC Security

9

2

Closed

blocked phone number

i inadvertently added a phone number to my blocked list and cant seem to get it off even putting it on the approved list. how can i fix it so the num

 posted 

5 years ago

 • 

Last response by 

tm_claudia 

5 years ago

Question

 • Mobile Security for Android

51

1

Closed

Error code 0x96000018

Got this error message when upgrading TM Internet Security An error occured during the transfer of your activation information. Please contact Trend M

 posted 

5 years ago

 • 

Last response by 

tm_claudia 

5 years ago

Problem

 • PC Security

35

2

Closed

Adobe player

I am receiving a message that my adobe player needs to be updated. How do i know if that is valid? I complete surveys online line and some of the cont

 posted 

5 years ago

 • 

Last response by 

tm_claudia 

5 years ago

Question

 • PC Security

10

2

Closed

Double Trouble

Since I updated my trendmiccro security in December my computer takes forever to turn on. It seems that the security runs TWICE and unless you tick t

 posted 

5 years ago

 • 

Last response by 

tm_claudia 

5 years ago

Problem

 • PC Security

5

1

Closed

Trend Micro causing my computer to freeze intermittently

My Trend Micro Internet Security is causing my system to freeze intermittently. Some times when surfing on the net, be it IE or Chrome it can freeze f

 posted 

5 years ago

 • 

Last response by 

tm_claudia 

5 years ago

Problem

 • PC Security

51

1

Closed

License seat discrepancy?

Please do not change my question as you are incorrect I have a contract from Trend clearly stating I'm entitled to 4 devices... NOT 3. If that is an e

 posted 

5 years ago

 • 

Last response by 

tm_claudia 

5 years ago

Question

 • PC Security

12

3

Closed

My screen turns gray after a while checking email on Juno

My ASUS notebook often slows down-the screen goes gray. After a while I get a pop-up that says to stop running script. Can I set up my computer to n

 posted 

5 years ago

 • 

Last response by 

tm_claudia 

5 years ago

Problem

 • PC Security

5

1