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Activity
When prompting for fingerprint, cannot scan and overlay is stuck

When trying to unlock apps or access settings the fingerprint prompt appears but cannot scan. The overlay will then be stuck and I have to reset my ph

Problem

 • Mobile Security for Android

8

1

0

Spam Emails?

I have been getting emails saying Thank you for purchasing Trend Micro: Invoice for order 10254130

 posted 

2 d ago

 • 

Last response by 

kim_de_guzman 

1 d ago

Problem

5

1

0

"permissions at risk"

What does the message " Permissions at risk " mean

 posted 

2 d ago

 • 

Last response by 

kim_de_guzman 

1 d ago

Question

 • Mobile Security for Android

16

1

VPN

How do I get Trend Micro to stop turning off my VPN?

 posted 

2 d ago

 • 

Last response by 

kim_de_guzman 

2 d ago

Question

11

1

0

Accepted Solution

Unknown Malwares

Hi,My computer has been displaying pop ups (command line window with no text) on startup the last few days. Since this was annoying I ran an update an

Question

 • PC Security

38

1

0

Non Stop Pop Ups

I recently signed up for a trial with the intention of subscribing, but the non stop pop ups on my laptop are so annoying and I can't figure out

 posted 

3 d ago

 • 

Last response by 

kim_de_guzman 

3 d ago

Question

 • PC Security

42

1

0

Accepted Solution

Closed

Desktop

My desktop icon for Trend Micro never appeared. How do I get a desktop icon so I can scan when I choose. At the moment I cannot scan.

 posted 

6 d ago

 • 

Last response by 

reine_roque 

4 d ago

Question

 • PC Security

22

2

0

Accepted Solution

Offline protection

Hi,Does Trend Micro Maximum Security offer strong offline protection when not online?Due to limited internet access and policies implemented in our of

Question

 • PC Security

23

1

0

Password for Settings

When I want to set my trend micro setting, it keep giving me the password invalid message and I am 200% confirm that my password is correct. So, I cha

Problem

 • 

Acknowledged

 • PC Security

16

1

0

Facebook Data Breach: What You Need to Know

533 million Facebook users are affected by this Data breach.  What you should know? Some attacks that can be attempted using this leaked information i

 posted 

5 d ago

Article

 • PC Security

56

0

0

Identified Spam emails return back

Hi,I use Outlook mail client and receive spam emails which are well filtered by TM. I notice that when I mark messages as Spam (from the Trend Micro a

 posted 

6 d ago

 • 

Last response by 

reine_roque 

5 d ago

Problem

 • 

Acknowledged

 • PC Security

22

2

0

Trend Micro Payguard Still Keeps Opening Several Tabs on Edge

I had already posted this question but the post was closed so I couldn't reply to the message so here it is again. Whenever I open a shopping web

 posted 

6 d ago

 • 

Last response by 

rochellemae_bautista 

5 d ago

Question

 • PC Security

25

1

0

Accepted Solution

Trend Micro Security Lite

Hi,Is there a release date for Trend Micro Security Lite? I am currently using TM Maximum Security, will my version(product) auto upgrade to it?Thanks

Question

 • PC Security

24

1

0

Closed

Trend On android Shuts down

Trend shuts down real nuisance. Considering uninstall. Renew cost me 2 days. Fix please.

 posted 

19 d ago

 • 

Last response by 

jan_dale_fortatiz 

5 d ago

Problem

 • 

Acknowledged

 • PC Security

16

2

0

Recommended Fixes time out with no solution

Installed your software, when I opened Facebook it found 3 issues. Told it to fix it, it times out and says learn more.

 posted 

6 d ago

 • 

Last response by 

reine_roque 

6 d ago

Question

 • PC Security

6

1

0

Unable to download Maximum security 2021

Account set but unable to add device to all for the next stage to download, nothing happens.

 posted 

6 d ago

 • 

Last response by 

catherine_joy_dela_cruz 

6 d ago

Problem

 • Home Network Security

11

1

0

Oi ajudam por favor de mim , limpeza virus " Imas "

Oi estou virus aconteceu para Imos ....aqui progrmas virus prende tudo fotos etc .....

Question

 • PC Security

27

2

0

Hey I would like to delete my account and remove all my personal information

I can't find anyway to do this on my own, so I'm asking the community for help.

 posted 

8 d ago

 • 

Last response by 

jan_dale_fortatiz 

7 d ago

Question

12

1

0

Closed

Question about running Windows Defender along with Trend Maximum Security.

Do I need to run Windows Defender if I have Maximum Security running on Windows 7?

 posted 

1 y ago

 • 

Last response by 

katherine_turqueza 

8 d ago

Question

 • PC Security

910

3

0

how does Pay Guard work

Based on the skimpy information available, I gather Pay Guard only protects me if I already have virus/malware on my computer. If my machine is clean

 posted 

8 d ago

 • 

Last response by 

katherine_turqueza 

8 d ago

Question

 • Home Network Security

7

1

0