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Connection to server not working due to firewall - what to do?!

My son would like to play Agar.io game, but it says: "If you are not connecting to the server, check if you have some antivirus firewall blocking the

 posted 

5 y ago

 • 

Last response by 

tm_l 

5 y ago

Problem

 • PC Security

9

1

Closed

While playing games on Facebook unwanted websites try to load and block what I'm trying to so. It slows down the computer extremely.

I keep getting sites trying to connect while using Facebook games. Such as ryarockyou.com, papergap.nexus. Does anyone know what these are?

 posted 

5 y ago

 • 

Last response by 

tm_claudia 

5 y ago

Question

 • PC Security

6

1

Closed

"Connect to the internet" error

When I run trend micro diagnostic toolkit I'm getting a message to connect to the internet.

 posted 

5 y ago

 • 

Last response by 

tm_claudia 

5 y ago

Problem

 • PC Security

8

1

Closed

cryto virus

a friend's computer just got the Crypto Virus (or Malware or whatever it is). Does having Trend Micro protect for this?  thanks

 posted 

5 y ago

 • 

Last response by 

tm_claudia 

5 y ago

Question

 • PC Security

10

3

Closed

installation problem: error code: #1603, 5001, 0x00000000

attempted to reinstall trend and it keeps failing to complete

 posted 

5 y ago

 • 

Last response by 

tm_l 

5 y ago

Problem

 • PC Security

82

1

Closed

DOWNLOAD STOPPED

I'm getting a message to say DOWNLOAD STOPPED. The downloaded file is incomplete

 posted 

5 y ago

 • 

Last response by 

tm_l 

5 y ago

Problem

 • PC Security

6

1

Closed

How do I temporarily disable antivirus protection?

I have Windows 10 and need to temporarily disable antivirus protection to take exams on exam software. I am new to Trend and don't know how to do thi

 posted 

5 y ago

 • 

Last response by 

tm_claudia 

5 y ago

Question

 • PC Security

140

1

Closed

TrendMicro not loading on startup

I am running Malware-bytes? Seeing no related messages?

 posted 

5 y ago

 • 

Last response by 

tm_claudia 

5 y ago

Problem

 • PC Security

28

1

Closed

can trend micro remove "driver assist'?

driver assist is adware that I cannot uninstall

 posted 

5 y ago

 • 

Last response by 

tm_paul 

5 y ago

Question

 • PC Security

10

1

Closed

Resource Hog

The Trend Micro Malware Scan is consuming too many resources at startup. It takes almost 30 minutes before disk usage drops under 100% What is causing

 posted 

5 y ago

 • 

Last response by 

tm_paul 

5 y ago

Problem

 • PC Security

14

1

Closed

is there a setting to prevent trend micro from interfering with online games?

I have games via steam which trend micro is preventing from downloading the files to play the game. placing the file name in the exception list does n

 posted 

5 y ago

 • 

Last response by 

tm_l 

5 y ago

Problem

 • PC Security

183

1

Closed

Computer slowdown caused by Trend

After removing Quicktime, as requested by a Trend email, my computers have slowed to a snails pace What has Trend done to cause this and how can the p

 posted 

5 y ago

 • 

Last response by 

tm_l 

5 y ago

Problem

 • PC Security

13

1

Closed

Error code 4

I am getting an error code 4. What do I have to do. I cannot use my computer until this is resolved.

 posted 

5 y ago

 • 

Last response by 

tm_claudia 

5 y ago

Problem

 • PC Security

9

1

Closed

Unable to update

Not able to update Trend Micro Maximum Security. It is showing "installing an update" for hours. In fact for past one day. Hence not able to run full

 posted 

5 y ago

 • 

Last response by 

tm_claudia 

5 y ago

Problem

 • PC Security

86

2

Closed

app data pop up problem and can't get rid of it

I have Windows 10 with Trend Micro for windows 10. Have done a scan and nothing found, yet I keep getting a pop up app data\local\bgv\rcrb error and t

 posted 

5 y ago

 • 

Last response by 

tm_l 

5 y ago

Problem

 • PC Security

11

1

Closed

refresh.json

Hi,I get a fairly regular message asking me if I want to "refresh.json" . Google seems to think this is a virus - is it? What should I do?RB

 posted 

5 y ago

 • 

Last response by 

tm_l 

5 y ago

Problem

 • PC Security

4

1

Closed

Help configuring Trend Micro AV 10 as the virus scanner in the IZArc Compression Utility

Need to configure Trend Micro as the virus scanner in the compression utility IZArc but I need to know the name of the scanner file and the parameters

 posted 

5 y ago

 • 

Last response by 

tm_claudia 

5 y ago

Problem

 • PC Security

9

1

Closed

My antivirus seems not work properly

Hello my anti virus seems to not be working properly. Tried resolving in action center to no available.

 posted 

5 y ago

 • 

Last response by 

tm_claudia 

5 y ago

Problem

 • PC Security

6

1

Closed

Cannot use Youtube

Since installing TrendMicro I can not use youtube and watch videos. How can I fix this I want protection but not at the expense that I can't use yout

 posted 

5 y ago

 • 

Last response by 

tm_claudia 

5 y ago

Problem

 • PC Security

73

1

Closed

DNS Unlocker

Hello, I have DNS Unlocker that has infected my computer. Tend Micro has not/cannot remove it. When I go to uninstall DNS Unlocker I get an error th

 posted 

5 y ago

 • 

Last response by 

tm_l 

5 y ago

Problem

 • PC Security

10

1