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Insight

Problems with insight.. Can't turn on

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 • Mobile Security for Android

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Crypto Scams of the Week: Blockchain[.]com, Trust Wallet

More and more people are jumping into investing in cryptocurrency using their most trusted crypto wallet platforms like Blockchain.com. While we are busy watching the Cryptocurrency Prices, our shady neighbors a.k.a. scammers are also busy investing and building their crypto money. Yes, these shady

Article

 • PC Security

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[Advisory] Help Center Maintenance

  Heads up, Community Members!We are making Trend Micro Help Center the best for you!Trend Micro Help Center, our Official Support Website, will undergo scheduled website maintenance from 1:00 AM to 3:00 AM (PACIFIC TIME) on 18 May 2022.     During this time, you may experience diffic

Announcements

 • PC Security

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Some satisfaction that's what I'm looking for. You don't mind taking my money but then you leave me hanging, WHY DO you do that?

You asked for my feedback, when I clicked on YES I was sent to your home page as though YOU forgot what YOU asked for. I had to sign in AGAIN! In the middle of installation I received a message asking me to restart my computer because of my computer Issues. Did you bother to tell me what those issue

Problem

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 • Home Network Security

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Changing my contact email address for the Trend Micro Community

My contact email address is correct at https://account.trendmicro.com/profile however I'm still receiving emails from Trend Micro Home Users Community to my OLD email address. Is there a way for me to change that specific email without contacting support?  Thanks in advance for any help.

Question

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Answered

 • PC Security

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Mobil Security

I have to give permission on a daily basis, for some reason it keeps dropping off? Every day I have to allow trend micro permission for web guard to work, I click yes and get the thumbs up and next day same thing?  Samsung Android. Any ideas?   

Problem

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Resolved

 • Mobile Security for Android

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i want the program to stop erasing my restore points!

Trend Program is erasing all of my restore points. I would rather use system restore than refresh my entire computer

Question

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 • PC Security

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Payguard keeps opening pages

When I use Edge to open Amazon AU website, payguard keeps opening the same amazon page again and again, it won't stop. I know there are similiar cases like mine, so I tried solutions provided in other cases, including runing supporttools and update Edge to the latest version, it doesn't work. But th

Problem

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 • PC Security

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Vpn

Is there a vpn in the maximum security is purchased

Question

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Answered

 • VPN Proxy One Pro

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Link Start: Into the Metaverse (Part 1)

    Has it ever crossed your mind to go into a different reality, forge a new experience, and have a second life elsewhere? Have you watched Ready Player One, seen Sword Art Online and saw how it traversed to a new world from the real one? You don’t have to wait any longer, as fantas

Article

 • PC Security

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Trend Micro attempts to install toolbar into browser without permission

Just got a notification from Chrome that Trend Micro was attempting to install a tool bar and make other changes. It did this without my authorization.I don't think that's a good idea.

Problem

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 • Mac Security

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Trend Micro Security Agent (offline) doesn't receive client updates

Hello, we are using Trend Micro Apex One. We got a productive network and an external network for video conference system which are not allowed in our productive network (They use default WiFi). We created an extra package for these video conference notebooks and enabled all component updates

Problem

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Resolved

 • PC Security

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Posting to Instagram

Since I installed Micro Trend, I get this message everytime ( On Safari and Google Chrome) I try to post to Instagram. Your post could not be shared. Please try again. I can post on my phone but not on my Apple Mac Pro laptop like I used to. When i turn off Micro trend I still can post on Instag

Question

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Answered

 • Mac Security

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was this SPAM?

I was looking at my account just now and found several of these e-mails but no idea what they are. I don't remember even getting these e-mails.  BTW I live in the US.     HELPCongratulations,  Priscilla,The 6 months will be added on your active license within the next

Question

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Answered

 • PC Security

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Sick of renewal notices

I keep getting renewal notices for that password protection. As of now I can't log into to programs I PAY for because of this. How do I get rid of it?

Question

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Answered

 • Password Manager

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Web guard

Web guard keeps turning off. Sometimes multiple times an hour.

Question

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Answered

 • Mobile Security for Android

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Unsecured wifi

Without any recent changes on my end, phone (Samsung S21 Ultra) or carrier (Sprint/T-mobile) or network(WPA/WPA2), I just started getting a TrendMicro message stating that I'm on an Unsecured wifi connection. Why?

Question

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Answered

 • Mobile Security for Android

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Game Time: Spot the Scam

Real or Scam?     What's up, Trend Micro Community?!     Earlier this month, we introduced the first half of Spot the Scam, a new addition to The Community Game Time. To keep your thinking juices flowing, we will post mini-games, quizzes, and activities where everyone can join, p

Announcements

 • PC Security

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Top 3 Mother’s Day Online Shopping Scam Sites

  Mother's Day is almost here. We still have time to shop for the best gifts for our Moms, Aunts, and Grannies. I'm sure you've been eyeing wonderful gifts online plus there are plenty of great deals that are very hard to resist. But don’t let scammers ruin the surprise and fun! In this p

Article

 • PC Security

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Trendmicro pops up too many messages specially the "Mute mode is off" message

As other users have complained Trendmicro pops up too many messages. For instance I would like to get rid of the "Mute mode is off" message, forever. When I watching a youtube playlist with many short videos I would get that notification very often, e.g. after each video stops. I know there is a

Problem

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 • PC Security

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