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Here's a solution update for the “Starting your protection” issue. The hotfix....

Hello,The "hotfix" works , but why a "hotfix" and not a product update?Must be hundreds of users not aware about the issue (is not visible unless you point the mouse on it) and also not aware about of "hotfix" existence.

Question

138

3

Closed

Broken popup

my popup broke

Problem

40

2

Closed

Forced to install TM Toolbar

I had to reinstall trend micro this morning and I was surprised when it installed, it basically wouldn't get off the page of "needing to install the tm toolbar"- In the past, it's always asked me if I wanted to install that, it didn't force the issue & if you don't install it, then the tm icon i

Question

42

2

Closed

Don't be a victim of holiday scams!

  It's the most wonderful time of the year! Everyone is excited and busy running holiday errands — parties left to right, going on your dream vacay, and gift shopping. We are so busy that we forget that scammers are also busy plotting their scammy traps just for you.      T

Article

42

0

0

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Web Page Blocked Notification pops up every time I open or reload a link on Chrome

A web page blocked notification keeps popping up every time I open or reload a link on chrome. The web page being blocked is "https://zoudlogick.net/2025b8e6a7c18f2f81.js". I have cleared cookies and data. I have also scanned the computer but it won't go away.Is there a way to solve this or to get

Problem

47

1

Accepted Solution

Official Solution

Closed

This feature has been turned off because it slows down your phone

I got a new phone, and set up trend micro security. I am not able to give permission for web guard, and have turned off the battery saver, so I am not receiving the full security

Problem

 • 

Resolved

15.5K

5

0

Closed

Eye strain due to intracranial 🧠 pressure must have dark mode

I need a way to make the trend micro apps run in dark mode with white writing. I suffer from a brain condition where the cerebrospinal fluid builds up inside my head, causing the nerves in my eyes to bulge. As a result, I have a challenging time seeing dark writing on a light background. Please upd

Idea

50

3

2

Closed

Need to cancel the VPN Free Trial

I subscribed to the VPN 7 days free trial, then I canceled the Auto Renewal because I purchased a Premium Plan. I can’t sign in to my account in the VPN app to activate the Premium License because in my TMicro account the VPN Free Trial license is still active along side with the Premium Licen

Problem

17

1

Closed

USB DISCONNECTION WARNING

I have a problem with one of my External Drives going to sleep, this caused TM to give me repeated Warning Popups saying "USB Drive Disconnected", so I clicked on "Do not show this message again".  Does anyone know how to 'Re-Enable' the USB Disconnect Warnings?? 

Question

44

2

Closed

Trend disabled

When I downloaded Microsoft 11 it disabled TREND. I restarted several times without success. How do I enable it. Thanks

Question

28

1

Closed

Pinned

Automatic Upgrade for Trend Micro Security for Windows is here!

  Last October 5, 2022, Trend Micro Security released its latest program version for Windows users. It is currently available for manual download through Trend Micro Help Center, Trend Micro Download Center or through Trend Micro Renewal notices.   Today, Trend Micro delivers this program

Announcements

6.8K

3

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Calendar- backdated fake events (2016)

I occasionally search for certain events in my calendar (which is set up for scanning in TM). Interestingly I found numerous fake events relating to sales back in 2016 that showed numerous emails similar to my own. TM only scans the past 30days…has anyone else reported fake invites and events

Question

36

2

Closed

VPN

I keep getting notices that I've been disconnected from my Always on VPN

Problem

17

1

Closed

Highlighting

Can't get the highlighting turned off. Followed instruction but could not find turn off highlighting under Web Threats. Any suggestions?

Question

29

1

Closed

Trend Micro is slowing down my New Laptop

Trend Micro is slowing down my New Windows 11 Laptop

Question

288

2

Closed

Social Media Safety Dos and Donts — Holiday Edition

  What is social media safety?   Did you know that approximately 60% of kids and teens ages 3-17 can easily access online content? — Internet and social media at our children's fingertips! An average kid watches 91 minutes of Tiktok videos per day and with the upcoming holiday season

Article

25

0

Closed

Startup.

Trend Micro takes over 10 minuts to startup.

Question

55

4

Closed

stuck on startng your security

it doesn't load or protect your compter, stuck on still loading your security, but when you scan it will work that is like @McAfe ages ago like 1994

Question

200

7

Closed

turn off mute mode permanently

i want to be notified of all trend micro notifications, regardless of full screen applications or when watching video. i don't play games.how do i turn off mute mode permanently?

Question

36

2

Closed

Spyware

Can someone tell why TrendMicro keeps pegging this file as 'Spyware"?c:\program files (x86)\common files\updater\updateservice.exeThank you.

Question

42

1