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Mystery file reported as no threat

I keep getting these Trend popups that say something like "no threats found in cd49725f-0221-4cf3-85d3-ca9e68d2c2df" (this is the latest one). I've not clicked on or otherwise downloaded any files. Is my machine infected with malware?

Question

 • PC Security

51

2

[Scams of the Week] Text From Myself, Mercury One, and Amazon Email Scam

  Scams are very hard to spot and they are everywhere. To avoid them, we need to familiarize ourselves with how to identify these scams. Here are the latest scams lurking around this week.   Text From Myself Scam   In the “text from myself” scam, the messages seem to have

Article

 • PC Security

23

0

0

ptsessionagent.exe system error

I keep getting this error. I am no longer running trend micro. How do I fix this

Question

 • VPN Proxy One Pro

7

1

0

full scan

cliicked to do full scan would not start help

Question

 • PC Security

13

1

0

Blocked Website Issue

I was looking to replace a mug my hubbie broke and strayed into several random websites. I’m on an iPad Air and was using Google Chrome. A while later Trend Micro bobbed up blocking one of the sights. It is coming up multiple times a day. I cleared the history and cache of chrome and when this didn’

Question

 • Mobile Security for iOS

38

2

0

found odd e-mails

I found 2 e-mails listed and no idea what they are or who sent them.

Problem

 • PC Security

27

1

0

VPN 🗝️ NOT STAYING OPEN

THE VPN 🗝️ NOT STAYING OPEN EVERY TIME THE APPS ARE RUNNING IN THE BACKGROUND I want to know why that is always going on and happening when it's supposed everything on my phone

Problem

 • Mobile Security for Android

22

2

0

Updates and scanning

Every time my Mac goes in hibernation mode and i want ,the next time to start up, Trend does every time an update and that slows down  my Mac.  This is very annoying and takes a big time to use my mac. Is this problem specific to my subscription?

Question

 • Mac Security

17

1

0

WebGuard Accessibility

Constant on/off WebGuard Accessibility issues. All this is coming from this "little man" issue in right hand bottom corner. Get with Samsung/Android about this please or tell me how to get rid of it permanently.

Problem

 • Mobile Security for Android

23

1

0

Scanning advice

This app does not clear the notification when the scan is completed.

Problem

 • Mobile Security for Android

6

1

Number 104 came up

My Trend Programs are all over ther place. I have 2 Total Av progams running and have been charged for them . Can you please help me?. This is way beyond me and Trends Help Sectiond also. Thanking you.

Question

 • PC Security

9

1

Web Guard blocking doorbell Camera

Web guard is blocking my Telus security doorbell camera when using the Telus security app.

Problem

 • Mobile Security for Android

10

1

0

Battery

I have Android 10 on my phone I have Trend Micro running and I like having it on but it is killing me battery what can I do

Question

 • Mobile Security for Android

10

1

0

Total divorce from TM

I want to totally remove all trace of my presence here so that I never hear from TM ever again.How do I do that?Ironically I will probably hear from TM about how to do this. LOL

Question

 • Mobile Security for Android

17

1

0

Cant open main console

Cant open my main console. Tried the recommended steps from the troubleshoot guide. Also can't see the monthly report .

Question

 • PC Security

19

1

0

Pinned

Game Time: Spot the Scam

Real or Scam?     What's up, Trend Micro Community?!     Earlier this month, we introduced the first half of Spot the Scam, a new addition to The Community Game Time. To keep your thinking juices flowing, we will post mini-games, quizzes, and activities where everyone can join, p

Announcements

 • PC Security

455

36

0

Payguard opens multiple tabs

I use Google Chrome as my browser. Until very recently, I had no problems.  Payguard would open another tab and everything proceeded smoothly.  Now, I log into a financial site, Payguard opens a new tab, and keeps on opening tab after tab, after tab.  It makes me seriously giddy

Problem

 • PC Security

53

3

full scan

trying to do Full Scan with Trend Micro will not start help

Question

 • PC Security

23

1

0

spam and dangerous emails why is trend not blocking these. how do i block these

spam emails getting through trend is telling me they are dangerous but not blocking I have tried blocking but nothing is working I am getting 20 or more every day. please help

Question

 • PC Security

33

1

0

I did not receive the activation code after purchase

Hello, Trend Micro community I purchased Trend Micro Maximum Security and the transaction was completed successfully and I received an invoice, but I did not receive the activation code please help

Problem

 • PC Security

20

2