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1 Message


100 Points

Tuesday, June 20th, 2023 2:06 AM


Why is Trend Micro so hard to load?

At 5pm tonight, I started to install Trend Micro on my laptop, and found I couldn't.  For some reason, Trend Micro would not take the serial number that they provided.  And, as I was later to find out, the number they had labeled as the serial number, was NOT the serial number.  Instead, it was another number that also started with 4 letters, on the page before.  Every time I tried to enter the serial number, even when I had the right one, the prompt in the first box where the first f4 letters go, would not flash.

I tried everything, for 3 hours, then decided, I'll pay to have Trend Micro do the installation.  So, I paid my $43 through PayPal, and the tech I got, then had ME enter in the info, push all the buttons, and what not.  

Also, when it looked as if the program had downloaded, I asked the tech if everything was done.  Crickets for over 5 minutes, so I figured she'd moved on to someone else, and I was all done.  I shut down my computer for the night-it was now 9pm.  

Some minutes later, my phone chirped.  There was the tech on messenger, telling me, no my d/l was not complete.  So, I had to turn the computer back on, and get back online.  I told the tech I figured we were done, since she was silent for over 5 minutes after I'd asked if everything was completed.  She said, she had more than one case at one time.  Nice to know.

So, finally got everything done.  I hope.  Because in the last half hour, I haven't heard anything from the tech.

I did ask her for my $43 back, what I had to pay to get Trend Micro to install their program.  Yet, I did all the button pushing and entering of info.  So, why did I pay $43?

Its now just past 10 pm.  I've had no dinner because I was bound and determined to get this program installed on my computer.  I think next time, I will look at other anti virus protection programs, as this is the first time I've had a problem d/l one of these programs.  

Brand User

Trend Security Expert


49 Messages


1K Points

6 months ago

Hi @bakerkaren555,

I apologize for the inconvenience you experienced. Could you please let me know where you attempted to activate your subscription? And what error message have you received upon activating your subscription?

Did you try activating your Trend Micro subscription through this link: Trend Micro Account?

Once you have successfully activated your subscription, you can proceed with the installation process.

For assistance, you can refer to the following link:

How to install and activate your Trend Micro product on Windows | Trend Micro Help Center

Additionally, may I ask where you received technical support for installing Trend Micro?

Hope this helps. 



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