J
Neophyte

Neophyte

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3 Messages

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140 Points

Tue, Jul 19, 2022 12:17 AM

Closed

why do I keep getting prompted for updates - why is it not automatic?

Why do I keep getting annoying requests to update?  I expect my security software to keep itself up to date.  No additional permission is needed.

Brand User
tm_kim

Legend

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682 Messages

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10.1K Points

2 m ago

Hi, joeswoodart.

 

It's possible that the components of your Trend Micro program are corrupted. You may restart the Trend Micro components via Diagnostic Toolkit: 


1. Open the Trend Micro Diagnostic Toolkit.
2. Click the (C) Uninstall tab.
3. Click 5. Stop all Components.
4. Click 2 and 3 Delete Now

5. Wait for 30-60 seconds for the Trend Micro components to stop properly.
6. Click 4. Start all Components

7. Click the Update Now button 

 

Let us know how it goes.

 

- TM_Kim

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