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3 Messages

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200 Points

Mon, Feb 18, 2019 7:48 AM

Closed

What is easy way to send suspicious file if with it NO detection by Antivirus?

Hi Support and community.


I often receive questionable files in the mail that contain viruses (determined by other antiviruses), but not detected by TrendMicro. Is there an easy and fast way to send such files to be scanned for entry it into the virus database? Is there such functionality in the application itself? If the application does not know how to send suspicious files for verification in TM, will this option be implemented in the future?
It is not very convenient to send suspicious files by the support portal (it waste long time).
Maybe TM has a special website for quickly sending files and links for verification? For example, Kaspersky has such a service: newvirus.kaspersky.com - this is very convenient!

With all respect, Andrew