I
Neophyte

Neophyte

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2 Messages

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120 Points

Mon, Mar 15, 2021 1:08 AM

Closed

Acknowledged

What is causing me to unsubscibe from a MailChimp service?

Is TM the culprit in unsubscribing me from a MailChimp service I subscribe to?

If so, how do I fix the problem?

Brand User
tm_kath

 Superstar

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589 Messages

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8.2K Points

8 m ago

Hi ,

 

Welcome to Trend Micro Home Users Community!

 

Trend Micro doesn't unsubscribe you from mail services. May we know if you receive any error message from Trend Micro?

 

If you were unsubscribed, you may check their article here on how to resubscribe.

 

Resubscribe a Contact in MailChimp

 

I hope this helps.

 

- TM_Kath

Neophyte

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2 Messages

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120 Points

Thanks Kath.

I've read the article and it seems like a spam filter could be the issue because some spam filters click all links in a message to check that none of the links contain malware. An issue is that these spam filters even click the unsubscribe link in messages.

So how do I turn off spam filtering to avoid the issue (not that I want to that)?

Or, is there something TM can do to prevent checking the unsubscribe link?

Brand User
tm_kath

 Superstar

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589 Messages

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8.2K Points

Hi itsdavidevans,

 

We have the Internet & E-mail Controls but this is applicable for Microsoft Outlook, Windows Live Mail and Outlook Express. May we where are you accessing your email account?

 

You may check the links below to know more about it:

How to setup program settings

How to set up Trend Micro Antispam Toolbar in Windows

 

- TM_Kath

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