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Neophyte

Neophyte

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1 Message

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100 Points

Mon, Jul 26, 2021 9:14 PM

web sites blocked

every single site I try to get into is blocked.  Don't understand what's happened to Trend Micro.  It even blocked its own site!

Responses

Brand User

 Superstar

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456 Messages

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6.9K Points

2 m ago

Hi, sagansmom!

 

Welcome to Trend Micro Home Users Community.

 

May I know what is the exact message that you get when visiting a site? We would appreciate it if you can send us a screenshot so we can check.

 

You can check the level of protection set on your Trend Micro app. To check, just open the console and go to settings. We recommend setting it to "Switch protection level automatically".

 

You can also check if the Parental Control is set up. For more information you may refer to this link below:

How to set up Trend Micro Parental Controls on Windows

 

- TM_Cathy

Neophyte

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2 Messages

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90 Points

2 m ago

I face the similar problem and had to disable the VPN each time

Brand User

Prodigy

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254 Messages

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4.7K Points

Hi cwphua,

 

Welcome to Trend Micro Home Users Community!

 

I would like to ask further description and explanation of the symptoms you are experiencing. Please let us know what happened and on what part did you encounter the problem.

 

Also, please provide us the following information:

 

1. On what device and its Operating System Version.
2. Exact Error Message if there's any.
3. Screenshots of the problem if possible.

 

Awaiting for your response.

 

-TM_Angelo