K
Neophyte

Neophyte

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2 Messages

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70 Points

Wed, Jun 8, 2022 8:01 AM

Closed

Answered

Vault Passwords when using multiple computers

I use Trend Micro across several computers and use the Vault on each of them. To date I have used the same Vault password on all computers. 

If I report one computer stolen, Trend Micro  asks for my email address and vault password, but does not seem to ask which computer vault I wish to seal.

If I enter the email and vault password, will Trend Micro seal all vaults on all computers?

Should I be using a different Vault password on each computer in order to only seal the stolen one?

Legend

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753 Messages

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13.4K Points

6 months ago

Hi kjj96,

 

Welcome to Trend Micro Home Users Community.

The vault feature does not upload the files to the cloud so all of your files are still on your old Hard Disk Drive. If you report the device as lost or stolen, Trend Micro Vault will block all access to the files inside the Vault automatically.

 

How to lock Trend Micro Vault if computer is lost or stolen

It would be better to set differend Vault password on each computer for the program to identify what device is stolen or lost. 

 

Hope this helps. 

 

- TM_Rochelle

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