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mickeylimon's profileBrand User
mickeylimon
2,000 Points
Trend Micro Top Fan I
Trend Micro Helping Hand II
Hustler

Hustler

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66 Messages

 • 

2.1K Points

Thursday, July 5th, 2018 9:09 PM

Closed

Updates on some issues with Scanning and Trend Micro program turning off





​STEP 1:​
  • ​Behavior MonitoringCore Driver: 7.30.1099​
  • ​Program InspectionEngine: 2.6.2027​
​Note: If the mentioned components is not yet updated, please wait until the update is finished since it should automatically check for program updates.​
​STEP 2​

​If the same issue will persist after running Hotfix, kindly follow the instructions below:​

​1. Uninstall Trend Micro Security using the Diagnostic Toolkit​
  • ​Press the Windows Button and letter "R" both on your keyboard at the same time to open the Run Console​
  • ​Once the Run Console is open, type: supporttool​
  • ​Click OK​
  • ​Doing that will open the Trend Micro Diagnostic Toolkit. Once open, go to (C) Uninstall and then click on "1. Uninstall Software"​
  • ​Wait for the uninstall process to finish then restart the computer when prompted​
​2. Run the Remnant File Remover Tool​
 ​3. Reinstall Trend Micro Security​

Article

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Updated 

5 years ago

889

35

kwusler

1 Message

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110 Points

5 years ago

Will not perform a full scan.  I uninstalled and installed Trend Micro on 8/2/18 according to the directions above and am notifying you regarding that also. Seems to me that something is running in the background.  Note:  I uninstalled and installed Trend Micro twice before the 8/2/18 installation and it performs good for a couple of weeks and then reverts back to not performing a full scan.  Please help!  Kathie  
The next day when the computer was turned on the Trend Micro icon showed scanning and stayed that way.  I do hear something running in the background.  When I access the Trend Micro main menu it indicates Protected with the option to scan.

1

0

tm_kaye

177 Messages

 • 

3.3K Points

Hi kwusler,

Thank you for explaining the issue you are encountering and the troubleshooting that you already done. I'm sorry for this inconvenience.

Please apply the hotfix on this link. 

I'll be waiting for your next update!

~ Kaye

5 years ago

0

blu3s0da

1 Message

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152 Points

5 years ago

i've only started noticing for about 2 weeks now, while im watching a stream, the video freezes and after a while it comes back, but Trend micro restarts on its own. i also had the problem of the full scan not even getting to 10% and TM restarts. Doing a quick scan is fine. it was getting frustrating and i was starting to worry about the security of my laptop. Last night i tried doing the steps 1 and 2(hotfix). it didnt work. today, i continued with the steps(uninstalling, remnant remover, etc), and so far so good. Full scan is currently going as i am typing this and is at 11% which is past the usual percentage when the problem was happening. I'll update this thread in a few days to see if the problem persists. Thank you @Mickey Limon!

1

Brand User
tm_pat

Legend

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703 Messages

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11.4K Points

Hi blu3s0da,

Thanks for trying out the steps that we provided. If you have any other concern or question, do not hesitate to reach out to us.

Regards,
Pat

5 years ago

0

ozzie

1 Message

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130 Points

5 years ago

ARGH! Like many above, this is the third time I have performed your 'fix' and it keeps dying regardless of what you ask us to do. It will last maybe 2 weeks and starts all over again

Uninstalled
Remnant remover
Reinstalled

My computer will start to choke and gag, freeze and then the Trend Micro Max will simply shut down. NO PROTECTION, NOTHING. 10, 15, 20 times a day.

We have been Loyal Trend customers forever and ever but I don't have the time to keep 'fixing' your program.

Please find and send a permanent solution STAT! Thank you!!!




8

maraisleon3

6 Messages

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174 Points

none of your steps are working on both my PC's Win 7 and Win 10

5 years ago

0

tm_kaye

177 Messages

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3.3K Points

Hi ozdive and maraisleon3, 

Apologies that you still encounter the issue after applying the hotfix. Please do contact our Technical Support hotline for further investigation and troubleshooting.

Ways to Contact Support

Regards,
Kaye

5 years ago

maraisleon3

6 Messages

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174 Points

3 weeks after your fixes and its happening again ......and I am not able to call you

5 years ago

0

tom_emmelot

Elite Solutionist

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1.4K Messages

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33.1K Points

Hi maraisleon3

Did you follow this to?

If the same issue will persist after running Hotfix, kindly follow the instructions below:

1. Uninstall Trend Micro Security using the Diagnostic Toolkit
  • Press the Windows Button and letter "R" both on your keyboard at the same time to open the Run Console
  • Once the Run Console is open, type: supporttool
  • Click OK
  • Doing that will open the Trend Micro Diagnostic Toolkit. Once open, go to (C) Uninstall and then click on "1. Uninstall Software"
  • Wait for the uninstall process to finish then restart the computer when prompted
2. Run the Remnant File Remover Tool
3. Reinstall Trend Micro Security
Select the corresponding installer file below:
I hope this helps! Please let us know if the same issue will persist after performing the steps provided so we can arrange further troubleshooting process for your Trend Micro program.

Hope this helps.

Kind regards,
Tom

5 years ago

0

gsandrt

4 Messages

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172 Points

I tried Norton Internet Security.  The first scan said I had a malware named BrowserIPO. Now nothing running in background.  Just saying.  

5 years ago

0

maraisleon3

6 Messages

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174 Points

5 years ago

I uninstalled X2 and reinstalled Using the Trend Micro Remnant File Remover tool 2 weeks later I have the same problem, Trend will start and stop several times  and eventually it will stop completely especially when streaming movies.

2

0

tm_x

 Superstar

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571 Messages

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9.5K Points

For escalation

Please reference the new conversation here: Start-up Issues

5 years ago

0

tm_x

 Superstar

 • 

571 Messages

 • 

9.5K Points

For escalation

Please reference the new conversation here: Start-up Issues

5 years ago

0

tskinner7

2 Messages

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130 Points

5 years ago

This reply was created from a merged topic originally titled NOT WORKING WELL.

This antivirus needs to be fix, the icon keeps disappearing and keeps restarting which to me isn't very trustworthily especially for online shopping or banking. I need an antivirus that keeps me protected at all times.

1

0

Brand User
tm_pat

Legend

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703 Messages

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11.4K Points

Hello tskinner-7,

We're sorry to hear about this experience of yours. We would like to ask if you have already tried doing the steps that we provided? Please let us know the result after trying out the instructions.

Regards,
Pat

5 years ago

0

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