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Brand User

Thu, Jul 5, 2018 9:09 PM


Updates on some issues with Scanning and Trend Micro program turning off

Hello Everyone,

Here is the updated solution as of 8:00 PM PST for the issue with Trend Micro Security automatically turns on/off during idle or during a scan.

STEP 1: Identify if your Trend Micro Security Software already received the recent update. To check this, you may open the Trend Micro Security Software then click on the human-like shadow icon that is on the upper right part of the program. After clicking the icon, click on "About the Software". After doing that, click on "Component Versions" then look for the following components:
  • Behavior MonitoringCore Driver: 7.30.1099
  • Program InspectionEngine: 2.6.2027
Note: If the mentioned components is not yet updated, please wait until the update is finished since it should automatically check for program updates.

STEP 2: Run the Hotfix

If the same issue will persist after running Hotfix, kindly follow the instructions below:

1. Uninstall Trend Micro Security using the Diagnostic Toolkit
  • Press the Windows Button and letter "R" both on your keyboard at the same time to open the Run Console
  • Once the Run Console is open, type: supporttool
  • Click OK
  • Doing that will open the Trend Micro Diagnostic Toolkit. Once open, go to (C) Uninstall and then click on "1. Uninstall Software"
  • Wait for the uninstall process to finish then restart the computer when prompted
2. Run the Remnant File Remover Tool
3. Reinstall Trend Micro Security
Select the corresponding installer file below:
I hope this helps! Please let us know if the same issue will persist after performing the steps provided so we can arrange further troubleshooting process for your Trend Micro program.