B
Neophyte

Neophyte

 • 

1 Message

 • 

100 Points

Wed, Mar 31, 2021 1:37 AM

Update taking hours

An update downloaded this morning in a very short time. The update on the computer has been going on for hours. How do I fix this?

Responses

Brand User

Prodigy

 • 

445 Messages

 • 

5.7K Points

3 m ago

Hi bryglo,

 

Welcome to Trend Micro Home Users Community!

 

This can be caused by corrupted downloaded updates. Kindly try to follow these steps: 

 

1. On your keyboard, press and hold together the Windows key + R key. 
2. In the open field, type supporttool and hit Enter or click OK. This will open the Trend Micro Diagnostic Toolkit. 
3. Go to C(Uninstall) tab.
4. Click number 5, after a minute click number 2. 
5. Wait for another minute, and click number 4. 
6. Open the Trend Micro program and check if the issue persists.

 

- TM_Kath