Thu, Jun 10, 2021 2:13 AM
I have tried to restart the program.
8 d ago
9 d ago
Welcome to Trend Micro Home Users Community!
This usually happens when the Trend Micro program cannot connect to the Trend Micro server to get the latest updates.
Please follow the steps below to resolve it.
1. On your keyboard, press and hold together the Windows key + R key. 2. In the open field, type supporttool and hit Enter or click OK. This will open the Trend Micro Diagnostic Toolkit. 3. Go to C(Uninstall) tab. 4. Click number 5, after a minute click number 2. 5. Wait for another minute, then click number 4.
6. Open the Trend Micro program to check for program updates.
Let us know how it goes.
Thanks for your help, but it's still the same.
Thank you for your response, Kary.
Please try to follow Flush the DNS and Reset the Winsock Catalog from this link, and try to update Trend Micro again:
Fix "Unable to contact Trend Micro" error on Windows