silentxs's profile
Neophyte

Neophyte

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3 Messages

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140 Points

Thu, Jun 10, 2021 2:13 AM

Unable to contact to Trend Micro

I have tried to restart the program.

Responses

Brand User
katherine_turqueza

Prodigy

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445 Messages

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5.7K Points

9 d ago

Hi silentxs,

 

Welcome to Trend Micro Home Users Community!

 

This usually happens when the Trend Micro program cannot connect to the Trend Micro server to get the latest updates.

 

Please follow the steps below to resolve it.

     1. On your keyboard, press and hold together the Windows key + R key. 
     2. In the open field, type supporttool and hit Enter or click OK. This will open the Trend Micro Diagnostic Toolkit. 
     3. Go to C(Uninstall) tab.
     4. Click number 5, after a minute click number 2. 
     5. Wait for another minute, then click number 4. 

     6. Open the Trend Micro program to check for program updates.

 

Let us know how it goes.

 

- TM_Kath

Neophyte

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3 Messages

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140 Points

Thanks for your help, but it's still the same.

Brand User

Prodigy

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370 Messages

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5.2K Points

Thank you for your response, Kary.

 

Please try to follow Flush the DNS and Reset the Winsock Catalog from this link, and try to update Trend Micro again:

 

Fix "Unable to contact Trend Micro" error on Windows

 

Let us know how it goes.

 

-TM_Cathy